Technical Associate - Infrastructure Services 5A

BrightClaim; Hyderabad; Hybrid; INR 900,000 - 1,300,000; Full time

Job summary

Genpact in Hyderabad is seeking a Technical Associate - Infrastructure Services to gather requirements, assist design and delivery of IT infrastructure, and support deployment across projects. You will participate from concept to production, ensuring secure and compliant infrastructure, while collaborating with cross-functional IT teams.

The role emphasizes monitoring, documentation, and proactive problem resolution in a hybrid work environment, with a focus on SAP/ERP-related infrastructure and

Qualifications

• Bachelor's degrees in CE/IT/IS/Network Engineering as listed in the Qualifications section.
• Experience with IT infrastructure solutions and deployment processes.
• Familiarity with cloud platforms and orchestration tools is beneficial.

Responsibilities

• Gather and organize technical and functional user requirements for infrastructure solutions.
• Assist architect in design, development, testing and delivery of IT infrastructure.
• Engage in projects from concept to delivery.
• Document integration of core/shared infrastructure services before production deployment.
• Analyze impact on integrations from new deployments and identify actions.
• Outline operational challenges and mitigate risks.
• Evaluate enhancement requests for current projects.
• Update workflow diagrams and documentation throughout review cycles.
• Provide status updates to Project Manager.
• Install, configure and maintain network and server infrastructure systems.
• Monitor performance and troubleshoot issues.
• Ensure security and compliance of infrastructure services.
• Collaborate with IT teams to resolve problems and implement solutions.

Skills

Agile Methodology

Cloud Applications

Database Administration

VMware

Education

Bachelor's in Computer Engineering

Bachelor's in Information Technology

Bachelor's in Information Systems

Bachelor's in Network Engineering

Job description

Technical Associate - Infrastructure Services

Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the front‑line. Genpact’s AI Gigafactory, our industry‑first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large‑scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast‑moving, innovation‑driven environment, love building and deploying cutting‑edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

• Collecting and organizing technical and functional user requirements to aid in the development of a technical solution.
• Assist the architect in design, development, testing, and the delivery of IT infrastructure solutions.
• Engagement in a project from initial concept through solution delivery.
• Support efforts by going through standard checklists and document integration of all core/shared infrastructure services prior to deployment on the production environment in predetermined standard formats.
• Analyze and identify impact to integrations with other applications as a result of the deployment of the new application so that appropriate actions can be determined.
• Outlines operational and implementation challenges and aid efforts to mitigate potential risks.
• Evaluates existing enhancement requests which can be incorporated into current projects.
• Supplements requirements with workflow diagrams and efficiently updates documentation throughout review cycles.
• Provides consistent feedback of project status to Project Manager.
• Install, configure, and maintain network and server infrastructure systems.
• Monitor system performance and troubleshoot issues as needed.
• Ensure security and compliance of infrastructure services.
• Collaborate with other IT teams to resolve technical problems and implement solutions.
• Document procedures and configurations for infrastructure services.

Qualifications

Bachelors - Computer Engineering, Bachelors - Database Management, Bachelors - Information Systems, Bachelors - Information Technology, Bachelors - Network Engineering

Certifications

AWS Certified Solutions Architect - Professional - Amazon Web Services (AWS)Amazon Web Services (AWS)

Required Skills

• Agile Methodology, Agile Methodology, Applications Support, Backup Management, Cloud Applications, Collaboration Tools, Database Administration, Database Maintenance, Database Management, Database Monitoring, Design Thinking, Enterprise Resource Planning (ERP), Inclusion, Oracle Exadata Database Machine, Oracle Solaris, OS management, Personal Effectiveness, Security Operations Management, Server Infrastructure, ServiceNow Platform, Storage Management, VMware, VMware Administration, Vmware Cloud, VMware Clusters {+ 23 more}

Language

English (Required)

Language Proficiency -

Upper Intermediate - B2

Job Type

Regular

Master Skill List -

Infrastructure Services

Remote Type -

Hybrid

Work Shift -

Rotating (India)

Why join Genpact?

• Lead AI-powered transformation - Drive innovation and solve real‑world business challenges that matter
• Make an impact - Help global enterprises solve business challenges that matter
• Accelerate your career - Gain hands‑on experience, mentorship, and world‑class learning opportunities to stay ahead
• Work with the best - Join 140,000+ bold thinkers and problem‑solvers who push boundaries every day
• Thrive in a values‑driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.