Sr. Engineer - Service Desk N 4B

BrightClaim; Hyderabad; On-site; INR 900,000 - 1,200,000; Full time

Job summary

Genpact is seeking a Senior Engineer - Service Desk N to provide advanced technical support for application incidents and collaborate across teams in a dynamic AI-driven environment.

The role emphasizes maintenance, documentation, and assisting in deploying new applications with post-implementation support, aiming to minimize downtime and improve service quality.

Qualifications

• Bachelor's degree or higher in a relevant engineering/computing field.
• Proven experience in service desk or IT operations environments.
• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder management abilities.

Responsibilities

• Provide advanced technical support for troubleshooting and resolving application-related incidents.
• Collaborate with cross-functional teams to ensure timely resolution of issues and minimize downtime.
• Perform regular application maintenance tasks, such as monitoring performance, applying patches, and upgrading software versions.
• Develop and maintain technical documentation to enhance knowledge sharing and support future troubleshooting efforts.
• Participate in the implementation of new applications, including testing, deployment, and post-implementation support.

Skills

Agile Methodology

Client Relations

Collaboration Tools

Design Thinking

Engineering Services

Executive Presence

Inclusion

IT Consulting Services

IT Service Management (ITSM)

Personal Effectiveness

Service Integration and Management (SI

Storytelling

Workplace Services

Education

Bachelors - Computer Engineering

Bachelors - Database Management

Bachelors - Information Systems

Bachelors - Information Technology

Bachelors - Network Engineering

Job description

Sr. Engineer - Service Desk N

Ready to turn bold ideas into real-world impact?

At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting‑edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.

Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

• Provide advanced technical support for troubleshooting and resolving application-related incidents;
• Collaborate with cross-functional teams to ensure timely resolution of issues and minimize downtime;
• Perform regular application maintenance tasks, such as monitoring performance, applying patches, and upgrading software versions;
• Develop and maintain technical documentation to enhance knowledge sharing and support future troubleshooting efforts;
• Participate in the implementation of new applications, including testing, deployment, and post-implementation support.

• Provide advanced technical support for troubleshooting and resolving application-related incidents;
• Collaborate with cross-functional teams to ensure timely resolution of issues and minimize downtime;
• Perform regular application maintenance tasks, such as monitoring performance, applying patches, and upgrading software versions;
• Develop and maintain technical documentation to enhance knowledge sharing and support future troubleshooting efforts;
• Participate in the implementation of new applications, including testing, deployment, and post-implementation support.

Qualifications

• Bachelors - Computer Engineering
• Bachelors - Database Management
• Bachelors - Information Systems
• Bachelors - Information Technology
• Bachelors - Network Engineering

Certifications

• ServiceNow Certified Application Developer - ServiceNowServiceNow

Required Skills

• Agile Methodology, Client Relations, Collaboration Tools, Design Thinking, Engineering Services, Executive Presence, Inclusion, IT Consulting Services, IT Service Management (ITSM), Personal Effectiveness, Service Integration and Management (SIAM), Storytelling, Workplace Services

Language

English (Required)

Language Proficiency

Proficient - C2

Job Type

Regular

Master Skill List

Service Desk N

Remote Type

Office

Work Shift

Rotating (India)

Why join Genpact?

• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
• Make an impact – Help global enterprises solve business challenges that matter
• Accelerate your career – Gain hands‑on experience, mentorship, and world‑class learning opportunities to stay ahead
• Work with the best – Join 140,000+ bold thinkers and problem‑solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.