Engineer - Application Support S 4A

BrightClaim; Gurugram District; On-site; INR 600,000 - 1,100,000; Full time

Job summary

Genpact in India is seeking an Engineer - Application Support S to monitor and maintain application performance, troubleshoot issues, and collaborate with developers to implement fixes.

The role emphasizes ITIL-aligned processes, automation, and security, with responsibilities spanning support, testing, and deployment to global clients.

Qualifications

• Bachelor's degrees in Computer Engineering / Computer Science / Information Technology; Master's in Software Engineering preferred.
• Certifications: CompTIA A+, CompTIA Server+, ITIL Foundation, Microsoft 365 Fundamentals, MS Office Specialist Access.

Responsibilities

• Monitor and maintain the performance of applications;
• Troubleshoot and resolve any technical issues or system errors;
• Collaborate with developers to implement fixes and enhancements;
• Document processes and procedures for future reference;
• Provide training and support to end-users on application functionality;
• Participate in the testing and deployment of new applications or updates;
• Ensure compliance with security and data protection policies.

Skills

Agile Methodology

ITIL Framework

ITIL Practices

Technical Support

Unix Shell Scripting

Robotic Process Automation

Process Automations

Storytelling

Executive Presence

Collaboration Tools

Design Thinking

Personal Effectiveness

Release Management

Education

Bachelors - Computer Engineering

Bachelors - Computer Science

Bachelors - Information Technology

Masters - Software Engineering

Tools

Microsoft Access VBA

Job description

Engineer - Application Support S

Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact's AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies' most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

• Monitor and maintain the performance of applications;
• Troubleshoot and resolve any technical issues or system errors;
• Collaborate with developers to implement fixes and enhancements;
• Document processes and procedures for future reference;
• Provide training and support to end-users on application functionality;
• Participate in the testing and deployment of new applications or updates;
• Ensure compliance with security and data protection policies.

Qualifications

• Bachelors - Computer Engineering
• Bachelors - Computer Science
• Bachelors - Information Technology
• Masters - Software Engineering

Certifications

• CompTIA A+ - New HorizonsNew Horizons
• Comptia Server+ - ComptiaComptia
• ITIL Foundation Certificate in IT Service Management - AxelosAxelos
• Microsoft 365 Certified: Fundamentals - Fundacao BradescoFundacao Bradesco
• Microsoft Office Specialist MS Access - MicrosoftMicrosoft

Required Skills

• Agile Methodology
• Collaboration Tools
• Design Thinking
• Executive Presence
• Inclusion
• ITIL Framework
• ITIL Practices
• Microsoft Access VBA
• Personal Effectiveness
• Process Automations
• Release Management
• Robotic Process Automation
• Storytelling
• Technical Support
• Unix Shell Scripting

Language: English (Required)

Language Proficiency: Proficient - C2

Master Skill List

Application Support S

Remote Type

Office

Work Shift

Day Job (India)

Why join Genpact?

• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
• Make an impact – Help global enterprises solve business challenges that matter
• Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.