Technical Associate - Service Desk 5A

BrightClaim; Hyderabad; On-site; INR 350,000 - 520,000; Full time

Job summary

Genpact is seeking a Technical Associate - Service Desk in India. The role involves resolving end-user inquiries, managing Service Now tickets, coordinating application content updates, and collaborating with 2nd level contacts to resolve issues.

Training and documentation support are also part of the responsibilities. Ideal candidates have a Computer Engineering/IT-related degree and relevant certifications.

Qualifications

• Bachelor's degree in CS/IS/IT or related fields.
• CompTIA Security+ certification preferred.

Responsibilities

• Resolve end-user inquiries and problems related to applications/tools.
• Handle all tickets within Service Now queue.
• Coordinate content updates within applications and provide user guidance.

Skills

IT Service Desk

Personal Effectiveness

Education

Bachelor's degree in Computer Engineering

Bachelor's degree in Database Management

Bachelor's degree in Information Systems

Bachelor's degree in Information Technology

Bachelor's degree in Network Engineering

CompTIA Security+

Job description

Technical Associate - Service Desk

Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact's AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

• Commuting with end users to resolve enquiries & problems concerning the application/tool.
• Responsible for all tickets within Service Now in the queue
• Responsible for coordinating content update processes within application
• Enthusiastically work closely with key 2rd level contacts to resolve issues
• Learn a set of applications to be able to provide user guidance & training
• Support documentation of FAQ or known issues via KB articles and user guides
• Support project teams with system quality assurance
• Provide technical support to end-users for hardware, software, and network-related issues;
• Install, configure, and maintain computer systems, printers, and other peripherals;
• Troubleshoot and resolve technical problems in a timely manner;
• Collaborate with IT team members and vendors to implement and upgrade systems;
• Assist in maintaining IT inventory and documentation;
• Conduct user training on IT systems and applications as needed;
• Ensure data security and compliance with IT policies and procedures.

Qualifications

• Bachelors - Computer Engineering, Bachelors - Database Management, Bachelors - Information Systems, Bachelors - Information Technology, Bachelors - Network Engineering

Certifications

• CompTIA Security+ - Comptia

Required Skills

• IT Service Desk, Personal Effectiveness

Language

English

Language Proficiency -

Advanced - C1

Job Type

Regular

Master Skill List -

Service Desk

Remote Type -

Office

Work Shift -

Rotating (India)

Why join Genpact?

• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
• Make an impact – Help global enterprises solve business challenges that matter
• Accelerate your career – Gain hands‑on experience, mentorship, and world‑class learning opportunities to stay ahead
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity or physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit', paying to apply, or purchasing equipment or training.