Technical Assistance Associate I

Interactive Brokers Group

Mumbai

On-site

INR 600,000 - 900,000

Full time

11 days ago

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Benefits offered by this job

Competitive salary package

Annual bonus (cash and stocks)

Group Medical & Life Insurance

Modern offices with free amenities

Monthly food card & snacks

Shift allowance with pickup & drop

Employee referral bonus

Team building events

Job summary

Interactive Brokers Group is seeking a skilled Technical Support professional to provide Windows/Mac software and hardware support for the Trader Workstation. You will assist customers via phone, chat and email, handling connectivity issues and Java configurations while coordinating with internal teams to resolve bugs.

The role requires 2+ years in technical support, strong English communication, and a Bachelor’s degree in IT or equivalent.

Qualifications

2+ years of experience in Windows/Mac software and hardware support.
Networking knowledge to troubleshoot connectivity issues.
Fluency in English; strong communication skills.

Responsibilities

Technical and functional support for Interactive Brokers Trader Workstation including connectivity, network testing, Java configuration, security protocols by phone, chat and email.
Problem management with focus on wide scale technical issues.
Assist customers with inquiries pertaining to all software products and act as liaison between internal teams and customers to ensure prompt resolution of bugs and issues.

Skills

Windows/Mac support

Connectivity support

Java familiarity

Education

B.Tech / BE / MCA

Job description

About the Company

Interactive Brokers Group, Inc. (NASDAQ: IBKR), a member of the S&P 500, is a global financial services company headquartered in Greenwich, Connecticut, with offices in over 15 countries. Through its affiliates, Interactive Brokers provides automated trade execution and custody of securities, commodities, foreign exchange, and prediction markets on over 170 markets in numerous countries and currencies.

For more than four decades, Interactive Brokers has focused on technology, automation, and innovation to provide clients worldwide with a sophisticated, unified platform to manage their investment portfolios. We serve individual investors, hedge funds, proprietary trading groups, financial advisors, and introducing brokers.

Our culture is driven by problem-solving, efficiency, and continuous improvement. We look for individuals who are intellectually curious, collaborative, and motivated to contribute to technology that helps simplify and enhance access to global financial markets. Interactive Brokers has consistently been recognized as a top broker by respected industry sources including Barron's, Investopedia, Stockbrokers.com, and others.

Job Description and Responsibilities

Technical and functional support for the Interactive Brokers Trader Workstation including connectivity, network testing, java configuration, security protocols by phone, chat and email.
Problem management with focus on wide scale technical issues.
As a member of the technical assistance team, you'll assist customers with inquiries pertaining to all of our software products and act as a liaison between internal teams and customers to ensure a prompt and effective resolution of bugs and issues.

Qualifications

2+years of experience in Windows/Mac software and hardware support, connectivity support, Java familiarity.
Networking and general technical knowledge to troubleshoot issues that pertain to our trading client programs.
Personality: Self-confident, open, extroverted, good communication skills, flexible and able to work independently in a team-oriented environment.
Languages: Fluency in English is a must. Education:
Bachelor's in information technology (B.Tech, BE or MCA) or equivalent.

Company Benefits & Perks