Technical Assistance Associate I

Interactive Brokers

Mumbai

On-site

INR 550,000 - 800,000

Full time

10 days ago

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Benefits offered by this job

Competitive salary

Annual bonus stock options

Medical & Life Insurance

Modern offices

Monthly food card

Shift allowance

Referral bonus

Team building events

Shift flexibility

Job summary

Interactive Brokers in Mumbai is seeking a technically adept Support Specialist to provide Windows/Mac software and hardware support, handle connectivity issues, and assist traders with the Interactive Brokers Trader Workstation.

You will troubleshoot connectivity, coordinate with internal teams, and ensure timely resolution of bugs and issues, while maintaining clear communication in English.

Bachelor’s in information technology (B.Tech, BE or MCA) or equivalent is required.

Qualifications

2+ years of experience in Windows/Mac software and hardware support.
Networking knowledge to troubleshoot trading client programs.
Strong communication skills and ability to work independently in a team.
Fluency in English required; Bachelor's in information technology or equivalent.

Responsibilities

Provide technical and functional support for Interactive Brokers Trader Workstation via phone, chat and email.
Troubleshoot connectivity and network issues; manage wide-scale technical issues.
Coordinate with internal teams and customers to resolve bugs and issues promptly.

Skills

Windows/Mac support

Java familiarity

Networking knowledge

Communication skills

Independent work

English fluency

Education

Bachelor’s in information technology (B.Tech, BE or MCA)

Job description

Job Description:

About The Company

Interactive Brokers Group, Inc. (NASDAQ: IBKR), a member of the S&P 500, is a global financial services company headquartered in Greenwich, Connecticut, with offices in over 15 countries. Through its affiliates, Interactive Brokers provides automated trade execution and custody of securities, commodities, foreign exchange, and prediction markets on over 170 markets in numerous countries and currencies.

For more than four decades, Interactive Brokers has focused on technology, automation, and innovation to provide clients worldwide with a sophisticated, unified platform to manage their investment portfolios. We serve individual investors, hedge funds, proprietary trading groups, financial advisors, and introducing brokers.

Our culture is driven by problem-solving, efficiency, and continuous improvement. We look for individuals who are intellectually curious, collaborative, and motivated to contribute to technology that helps simplify and enhance access to global financial markets. Interactive Brokers has consistently been recognized as a top broker by respected industry sources including Barron’s, Investopedia, Stockbrokers.com, and others.

Job Description And Responsibilities

Technical and functional support for the Interactive Brokers Trader Workstation including connectivity, network testing, java configuration, security protocols by phone, chat and email.
Problem management with focus on wide scale technical issues.
As a member of the technical assistance team, you’ll assist customers with inquiries pertaining to all of our software products and act as a liaison between internal teams and customers to ensure a prompt and effective resolution of bugs and issues.

Qualifications

2+years of experience in Windows/Mac software and hardware support, connectivity support, Java familiarity.
Networking and general technical knowledge to troubleshoot issues that pertain to our trading client programs.
Personality: Self-confident, open, extroverted, good communication skills, flexible and able to work independently in a team-oriented environment.
Languages: Fluency in English is a must. Education:
Bachelor’s in information technology (B.Tech, BE or MCA) or equivalent.

Company Benefits & Perks