Technical Application Specialist

JobItUs; Lucknow; On-site; INR 450,000 - 750,000; Full time

Job summary

JobItUs is seeking a Technical Application Specialist in Lucknow, India, to deliver operator training, implement new instruments and assays, and conduct on-site troubleshooting with customers. The role emphasizes achieving training quality, instrument performance, and customer satisfaction while maintaining strong communication with clients.

The position requires a Bachelor's degree or equivalent with practical experience in immunoassay and biochemistry products, and a preference for ~2 years in

Qualifications

• Bachelor's degree or equivalent qualification or experience required.
• Experience with Immunoassay and Biochemistry products.
• 2 years of experience preferred.

Responsibilities

• Deliver Customer Operator training in facilities or on-site.
• Perform new instrument and assay implementations through to Test Of Record.
• On-site assay investigation, troubleshooting and operator training and coaching.

Skills

Communication skills

Analytical tools experience

Customer engagement

Education

Bachelor's degree or equivalent

Tools

Analytical tools

Job description

Role: Technical Application Specialist

Job Type: THIS IS A CONTACT ROLE

Contact duration: AUTO RENEWABLE EVERY YEAR

Payroll Company: TALISMAN

Experience: Preferably 2 Years of experience in Relevant field

Minimum Skill, Education Experience: Bachelors degree or equivalent qualification or experience required.Bachelors / Engineering degree in medical / electrical / mechanical ormedical technology is preferred

Primary Function / Primary Goals / Objectives:

• Service Level Achievement
• experience with Immunoassay and Biochemistry products.
• 100% renewal rate of profitable business
• Customer Retention Rate
• Net Promoter Score
• Telephone resolution rates

Major Responsibilities:

1. Deliver Customer Operator training in facilities or on-site
2. Perform new instrument and assay implementations through to Test Of Record
3. On-site assay investigation, troubleshooting and operator training and coaching

KEY REQUIREMENTS:

• Highly developed communication skills and ability to demonstrate empathy and engagement with customers
• Ability to identify and drive resolution of issues
• Strong experience in use of analytical tools and software
• Highly developed communication skills and ability to demonstrate empathy and engagement with customers
• Ability to identify and drive resolution of issues
• Strong experience in use of analytical tools and software

WhatsApp link: https://wa.me/7738039618