Technical Application Specialist

JobItUs; Punjab; On-site; INR 600,000 - 800,000; Part time

Job summary

JobItUs in Punjab seeks a Technical Application Specialist to deliver training, support customers, and drive successful instrument implementations. You will work onsite with immunoassay and biochemistry products, resolve issues, and ensure high renewal and customer satisfaction.

Preferred 2 years of relevant experience and a Bachelor’s or engineering degree in medical/electrical/mechanical fields. The role emphasizes strong communication, empathy, and problem-solving skills to support customers

Qualifications

• Bachelor's degree or equivalent qualification or experience required.
• Engineering degree in medical/electrical/mechanical or medical technology preferred.
• Preferably 2 years of experience in relevant field.
• Experience with Immunoassay and Biochemistry products.

Responsibilities

• Deliver Customer Operator training in facilities or on-site.
• Perform new instrument and assay implementations through to Test Of Record.
• On-site assay investigation, troubleshooting and operator training and coaching.

Skills

Communication

Empathy

Issue resolution

Analytical tools

Education

Bachelor's degree

Engineering degree (medical/electrical/mechanical)

Tools

Analytical software

Job description

Technical Application Specialist

Job Type: THIS IS A CONTACT ROLE

Contact duration: AUTO RENEWABLE EVERY YEAR

Payroll Company: TALISMAN

Experience: Preferably 2 Years of experience in Relevant field

Minimum Skill, Education Experience: Bachelors degree or equivalent qualification or experience required. Bachelors / Engineering degree in medical / electrical / mechanical or medical technology is preferred

Primary Function / Primary Goals / Objectives

• Service Level Achievement
• experience with Immunoassay and Biochemistry products.
• 100% renewal rate of profitable business
• Customer Retention Rate
• Net Promoter Score
• Telephone resolution rates

Major Responsibilities

1. Deliver Customer Operator training in facilities or on-site
2. Perform new instrument and assay implementations through to Test Of Record
3. On-site assay investigation, troubleshooting and operator training and coaching

KEY REQUIREMENTS

• Highly developed communication skills and ability to demonstrate empathy and engagement with customers
• Ability to identify and drive resolution of issues
• Strong experience in use of analytical tools and software
• Highly developed communication skills and ability to demonstrate empathy and engagement with customers
• Ability to identify and drive resolution of issues
• Strong experience in use of analytical tools and software