Technical Analyst-Servicenow Testing

Computacenter Germany AG & Co. oHG; Bengaluru; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Computacenter is seeking an experienced Test Analyst to drive end-to-end testing for IT services. You will plan, design, and execute test scenarios, review results, and coordinate with business users and developers to ensure quality delivery.

The role requires 3–6 years in testing, with strong ServiceNow/ITSM knowledge, ATF experience, and solid understanding of the SDLC. A collaborative, details-driven mindset is essential for success.

Qualifications

• 3–6 years of experience as Test Analyst.
• Strong knowledge of ServiceNow and ITSM processes for end-to-end functional testing.
• Experience in ATF and/or any test automation tool.
• Excellent understanding of testing techniques, manual testing, and test management tools.
• Good understanding of the SDLC and the Test lifecycle.
• Familiarity with Defect management processes and defect triage.

Responsibilities

• Participate in test planning and provide estimates for test preparation and execution.
• Create and review detailed test cases against requirements.
• Execute tests and log defects with severity/priority in Spira.
• Assist in defect triage meetings and communicate risks to stakeholders.
• Support UAT and hypercare as needed.
• Contribute to test closure reports and lessons learned.

Skills

ServiceNow

ITSM

ATF

Manual testing

Test management

SDLC

Test lifecycle

Defect management

Education

ISTQB CTFL

Tools

Postman

API testing

JavaScript

Job description

Job Description:

Location: IN - Bangalore 24/7 | Job-ID: 218894 | Contract type: Standard | Business Unit: IT Consulting

Life on the team

Computacenter GIS business unit is seeking a confident and experienced Test Analyst professional, a specialist resource skilled in testing concepts, process, develop test cases, execute and report in a timely manner. The ideal candidate will take responsibilities of executing assigned testing projects, gaining in depth understanding of the CC’s business process flows/application functionalities, ensuring high quality in accordance with CC standards and processes.

Good communication skills and relationship building will enable the candidate to excel at the role and advance their career within Computacenter.

What you’ll do

Test Planning (5%)

• Participate in Test planning to provide estimates on Test preparation, Test execution based on requirement analysis
• Provide or accelerate issues/risks to the Test Manager to eliminate bottlenecks during Test case preparation and Test execution
• Provide daily regular progress updates to Test Manager on the tasks assigned
• Participate/contribute in Test progress review meetings, defect triage calls by interacting with development, business users or any other stakeholders for testing activities to ensure smooth delivery.

Test Execution (90%)

• Review test plan
• Review Spira structure (releases, test sets, test cases)
• Review progress reporting
• Review Test Progress & Defect Triage meetings
• Create detailed Test cases against requirements
• Obtain review and sign-off from BA/SMEs
• Requirements mapping / traceability matrix
• Conduct Test execution against test cases
• Ensure test cases are 100% covered against requirements
• Log defects against failed test cases and/or other defects not mapped to any test cases with details in Spira by classifying the defect with appropriate severity/priority
• Participate in defect triage calls to explain the significance of defects and ensure defects are retested post resolution.
• Provide daily progress updates, issues/blocks during test execution that impacts timelines to the Test Manager and/or project PMs.
• Extend support during UAT and/or Hypercare for any clarifications.

Project Closure (5%)

• Review defect open status
• Review Lesson learnt outcomes

What you’ll need

• Overall 3-6 years of experience as Test Analyst
• Good knowledge on ServiceNow product as well as ITSM process to perform end to end functional testing
• Experience in ATF and/or any of Test automation tool
• Strong knowledge in Testing techniques, Strong in manual testing, Good in Test management tools, Ability to develop and execute test scripts with minimal supervision.
• Good understanding of the SDLC
• Excellent understanding of the Test lifecycle
• Good understanding on Defect management process
• Collaborate with any other support or dependency groups during Test creation/Test execution/defects tracking
• Create knowledge base as appropriate
• Participate/Conduct Defect triage calls with appropriate details
• Ability to understand the big picture of the project scope or the application
• Regression suite identification/collection
• Estimate test activities for your area of responsibility
• Analyse business, functional and technical requirements and translate them into testable artefacts
• Define test data requirements to support test case design as per test standards
• Review change requests to identify impact on existing test packs
• Execute tests and capture test results as per test standards
• Assist the Test Lead/Test Managers during Test planning phase and progress reporting stage.
• Assist with the creation of the test closure reports as per programme milestones if required
• Ability to communicate effectively and liaise with project, business people and 3rd parties
• ISTQB Certified Tester Foundation Level (CTFL) certification
• Technical tool training such as Postman, API test tool, Java scripting etc.,

About us

Computacenter is a leading independent provider of IT infrastructure services, with about 21,000 employees worldwide. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.

We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.

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