Software Test Engineer

Computacenter

Bengaluru

On-site

INR 700,000 - 1,200,000

Full time

14 days+

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Benefits offered by this job

Leadership training

Mentoring

Diversity and inclusion initiatives

Job summary

A leading IT consulting firm is seeking an experienced Test Analyst in Bengaluru. The role involves planning and executing tests, managing defects, and ensuring high quality in line with company standards. Ideal candidates will have experience in Contact Center applications, solid testing skills, and good communication abilities. This position offers opportunities for personal development in a diverse and inclusive environment.

Qualifications

4 - 7 years of experience as a Test Analyst.
Good knowledge of Contact Center applications, preferably Genesys.
Strong understanding of SDLC and the Test lifecycle.

Responsibilities

Participate in test planning and provide estimates.
Create detailed test cases against requirements.
Log defects against failed test cases.

Skills

Testing concepts

Process development

Manual testing

Good communication skills

Education

ISTQB Certified Tester Foundation Level (CTFL)

Tools

Postman

API test tool

Java scripting

Job description

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Computacenter GIS business unit is seeking a confident and experienced Test Analyst, a specialist resource skilled in testing concepts, process, developing test cases, executing and reporting in a timely manner. The ideal candidate will take responsibility for executing assigned testing projects, gaining in-depth understanding of the CC’s business process flows/application functionalities, and ensuring high quality in accordance with CC standards and processes.

Good communication skills and relationship building will enable the candidate to excel at the role and advance their career within Computacenter.

What you’ll do

Test Planning (5%)

Participate in Test planning to provide estimates on test preparation and test execution based on requirement analysis
Provide or escalate issues/risks to the Test Manager to eliminate bottlenecks during test case preparation and test execution
Provide daily regular progress updates to the Test Manager on the tasks assigned
Participate and contribute in test progress review meetings and defect triage calls by interacting with development, business users or other stakeholders for testing activities to ensure smooth delivery

Test Execution (90%)

Review test plan
Review Spira structure (releases, test sets, test cases)
Review progress reporting
Review Test Progress & Defect Triage meetings
Create detailed test cases against requirements
Obtain review and sign-off from BA/SMEs
Requirements mapping / traceability matrix
Ensure test cases are 100% covered against requirements
Log defects against failed test cases and/or other defects not mapped to any test cases with details in Spira by classifying the defect with appropriate severity/priority
Participate in defect triage calls to explain the significance of defects and ensure defects are retested post resolution
Provide daily progress updates and report issues/blocks during test execution that impact timelines to the Test Manager and/or project PMs
Extend support during UAT and/or Hypercare for any clarifications

Project Closure (5%)

What you’ll need

Overall 4 - 7 years of experience as Test Analyst
Good knowledge of any Contact Center application, preferably Genesys product as well as Contact Center processes such as chat, messaging, email, and voice calls to perform end-to-end functional testing
Strong knowledge of testing techniques, manual testing, and test management tools; ability to develop and execute test scripts with minimal supervision
Good understanding of the SDLC and the Test lifecycle
Good understanding of the defect management process
Collaborate with other support or dependency groups during test creation/execution/defects tracking
Create knowledge base as appropriate
Participate in/Conduct defect triage calls with appropriate details
Ability to understand the big picture of the project scope or the application
Regression suite identification/collection
Estimate test activities for your area of responsibility
Analyse business, functional and technical requirements and translate them into testable artefacts
Define test data requirements to support test case design as per test standards
Review change requests to identify impact on existing test packs
Execute tests and capture test results as per test standards
Assist the Test Lead/Test Managers during the test planning phase and progress reporting stage
Assist with the creation of the test closure reports as per programme milestones if required
Ability to communicate effectively and liaise with project, business people and third parties
ISTQB Certified Tester Foundation Level (CTFL) certification
Technical tool training such as Postman, API test tool, Java scripting etc.

About us

With over 20,000 employees across the globe, we work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology, and helping our customers to source, transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the world’s greatest organisations, driving digital transformation and enabling people and their businesses.

Learning and development

Our people are our strength which is why we offer leadership training, coaching, mentoring, professional development, and international opportunities. Whichever direction you choose to go in – whether it’s a well-trodden path or a completely new part of the business – we’ll support you. Our managers champion their people, powering their personal development and helping them to reach their full potential.

We passionately believe in the power of diversity and inclusion. We celebrate our differences because we know a diverse workforce with different experiences and perspectives helps us win together. And to do that, you need to feel comfortable to bring your whole self to work – and you can only do that when you feel supported, valued, and have a sense of belonging which is what we strive to achieve.

Your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. All that matters to us is that you share our vision and our values, and that you bring the experience and skills we need.

We are proud to be a Disability Confident Employer; we welcome applications from people with a disability and guarantee to interview applicants who have a disability and meet the essential requirements for the job.

Seniority level