Technical Account Manager ( TAM - SaaS ) | Hyderabad | APJ & EMEA

Cornerstone; Hyderabad, Pune District; Hybrid; INR 1,200,000 - 1,800,000; Full time

Job summary

Cornerstone seeks a Technical Account Manager (TAM) to own strategic relationships with elite accounts in a hybrid setup in Hyderabad or Pune. You will manage direct routing, conduct Monthly Business Reviews, and guide customers through technical health reviews and feature adoption to maximize retention.

The role requires 4+ years in enterprise technical support or TAM, with executive-ready communication and a strong commercial sense for ARR, entitlements, and renewal timelines.

Qualifications

• 4+ years in enterprise technical support or TAM role.
• Executive-ready communication and stakeholder management.
• Familiarity with ARR, entitlements, renewal timelines.
• Capability to train and enable customers on features.

Responsibilities

• Serve as single POC for named Elite accounts with direct routing and two backups.
• Lead Monthly Business Review per account with commitments and dates.
• Deliver health reviews on cadence configuration, integrations and adoption.
• Monitor renewal-risk radar using iCSAT, case patterns and sentiment trends.
• Escalate issues with full context; ensure accurate EIM inputs.
• Lead training and enablement: certification paths, feature walkthroughs, admin coaching.

Skills

Executive communication

TAM experience

Account management

Relationship building

Job description

Technical Account Manager ( TAM - SaaS ) | Hyderabad or Pune | APJ & EMEA Shift | Hybrid

ABOUT CORNERSTONE

Cornerstone believes human potential grows exponentially when AI works in service of people. Global Customer Support is where that promise is kept one customer, one case, one conversation at a time.

In This Role You Will

• Serve as single POC for your named Elite accounts: direct routing, no queue, timezone-aligned, with two named backups covering absence.
• Run the Monthly Business Review per account: one slide, open items with dates, commitments earned and kept.
• Deliver technical health reviews on cadence configuration, integrations, adoption - and near-SysAdmin configuration coaching (PS keeps project delivery; you keep the customer capable).
• Watch the account’s renewal-risk radar: account-level iCSAT, case patterns, and sentiment trends surfaced before a survey would say so.
• Advocate escalations into DEEP with full context; your account’s EIM inputs are accurate because you keep them so.
• Guide training and enablement: certification paths, new-feature walkthroughs, admin coaching.

You Have Got What it Takes If you Have

• 4+ years enterprise technical support or TAM experience; executive-ready communication.
• TAM certification track within 90 days incl. SysAdmin/configuration depth.
• Commercial awareness - you understand the account’s ARR, entitlements, and renewal timeline.
• Relationship craft: customers ask for you by name and mean it.

GATES: account iCSAT + renewal outcomes MBR discipline health-review cadence 90-day certification.

IN YOUR CORNER

Connect Live Advocate Relentless Earned Resolution - every customer leaves knowing Cornerstone Support is in their corner.