Technical Account Manager

United States Digital Space LLC; Bengaluru; Hybrid; INR 2,500,000 - 4,000,000; Full time

Job summary

the company is seeking a Technical Account Manager based in Bengaluru for a hybrid work model to partner with marquee customers, solve complex problems, and showcase the company product portfolio.

You will own customer relationships, drive discovery, and develop roadmaps with stakeholders across engineering, product, and support.

With 7+ years of relevant experience, you’ll mentor teammates, surface new requirements to the product teams, and help customers achieve uptime and scale.

Qualifications

• 7+ years of relevant experience.
• Hybrid work model based in Bengaluru.
• Proven ability to lead across cross-functional teams.
• Experience with enterprise-grade databases or data platforms is a plus.

Responsibilities

• Engage marquee customers and build trusted relationships.
• Collaborate with product and engineering to surface requirements.
• Develop roadmaps and coordinate with internal resources.
• Mentor new team members and promote knowledge sharing.

Skills

Deep product knowledge

Technical communications

Account leadership

Customer engagement

Problem solving

Mentoring

Job description

the company Technical Account Managers are at the forefront of technical problem solving with key customers, working on some of the most complex and exciting application ecosystems built on the the company platform. TAMs combine:

• Deep product knowledge and expertise across multiple domains

• Polished technical communications

• Strong account leadership, with the ability to engage effectively at all levels of the customer

• Ability to not only proactively engage, but anticipate and preempt needs a customer may have or issues they could experience

• A high degree of ownership and willingness to go above and beyond for our customers

The TAM’s primary remit is the cultivation of customer confidence and delivery of positive, account-wide technical outcomes that solve big customer problems while showcasing the capabilities of the the company product portfolio. They do this through a systematic engagement process including deep discovery and the development of a roadmap of shared objectives. They are able to operate in complex environments where there may be shared or even ambiguous responsibilities between the customer and the company. The TAM is able to shift gears between enabling, coaching and mentoring, and marshaling resources to get the right things done at the right time.

The TAM also acts as the eyes and ears of the product team while working with marquee customers as they will sometimes surface new requirements or potential areas of opportunity for future development. They work closely with these teams to understand these requirements, manage expectations, and ensure the company is staying one step ahead of customer needs.

This role will be an early hire into the new Technical Account Management function and will help pioneer the new service offering for the company.

Successful candidates will have the flexibility to work around the schedules of customers with 100% uptime systems while enjoying the life/work balance the company promotes.

We are looking to speak to candidates who are based in Bengaluru for our hybrid working model.

Why the company is a fantastic place to work and build your career

• Be a part of the company that’s reinventing the database, focused on innovation and speed

• Enjoy a fun, inspiring culture that is engineering focused

• Work with exceptionally skilled people around the globe

• Learn, contribute, and make a positive impact on the product and community

Cool things you’ll do

the company is on a mission to unlock the inner genius of our customers by making data stunningly easy to work with. Along the way, our customers encounter questions and issues about how our approach to databases works for their use case. In Technical Services, it's our job to help our customers succeed with the company

As a Technical Account Manager, you’ll be highly engaged with a handful of our largest customers, building key relationships with technical leaders and collaborating with them on their projects to build and scale the company solutions - resolving questions and demonstrating solutions related to architecture, performance, recovery, security, and everything in between

You will be an expert resource on the best way to run the company at scale, whatever that scale may be. You will identify deep dive opportunities to educate our customers on crucial topics of concern to them and either conduct those deep dives yourself or make timely connections between customers and subject matter experts within the company

You will also mentor and ramp new team members, and take initiatives in building knowledge of new product lines within the the company ecosystem

What you need

you should have 7+ years of relevant experience. We consider all candidates, with an eye for those who combine formal education with self-teaching, are insatiably curious, and are multi-faceted

It’s crucial for every candidate to check these boxes:

• Communicator:

• Foster open lines of communication amongst internal stakeholders; The TAM ensures all concerned parties, including in some cases the the company executive team, are well informed about accounts within the TAM’s portfolio (especially during critical or escalated situations)

• Great communication and account leadership skills of external stakeholders, with a good organizational understanding of customers and ability to calibrate communication style based on the audience

• The TAM must quickly understand and communicate about customer workloads, use cases, and resiliency criteria, including performance, availability, and scalability

• Collaborator

• Ability to work independently as well as cross-functionally to ensure customer needs are being met

• Genuine desire to help people, and to increase their confidence and good will

• Ability to cultivate strong team partnerships: Understanding of when and how to seek help from team members, skill in choosing from potentially conflicting perspectives or approaches; ability to secure commitments and lead collaborative efforts

• Problem Solver:

• Comfort thinking on your feet, solving problems in real-time, and reducing pressure and anxiety through calm, authoritative technical leadership; ability to keep your cool and project command presence during escalated situations where tensions and anxiety may be high

• Ability to design, communicate, and follow a structured approach to solving complex problems based loosely upon the scientific method

• Experience analyzing and pursuing issues holistically in the enterprise; spanning multiple technologies, customer teams and silos

• Technical Expert

• Experience building, maintaining, tuning, and troubleshooting sophisticated mission-critical production database systems

• Familiarity with modern service architectures and the implications on development teams, their structures and the development lifecycle

• Experience with the technologies and development patterns typical of a large-scale enterprise customer

• Experience using any cloud services stack such as AWS, Azure or GCP

• Builder

• Develop, document, and help implement techniques, tools and procedures for optimizing the company’s technical relationship with marquee customers

• Product evangelism

• The TAM helps customers understand how the the company developer data platform is well-suited to solve a wide variety of their problems

Bonus Points

• Experience managing large scale databases (e.g. RDBMS, NoSQL)

• Extensive experience with mass scale application architectures

• Microservices/Serverless architectures

• CI/CD tools and approaches

• Containerization, orchestration and management tools

• Enterprise Identity platforms

• Experience using or managing the company

• Experience using distributed version control systems, and in particular git

• Strong systems engineering and troubleshooting experience, including Linux performance, memory management, I/O tuning, configuration, security, networking, virtualization, clustering

Success Measures

• In 3 months, you will have gained a deep understanding of the company and its ecosystem. You will complete New Hire Training

• In 6 months, you will be confident working frontline with our customers. You will also complete the the company Certified DBA Associate exam

• In 12 months, you will be directly and independently engaged in technical account management, ensuring customers are successful and happy with the company and see our developer data platform as the de facto standard for new projects

About the company

the company is built for change, empowering our cus