Technical Account Manager

Cornerstone; Pune District; On-site; INR 2,000,000 - 4,000,000; Full time

Job summary

Cornerstone in Pune district, Maharashtra, India, seeks an experienced Enterprise TAM to manage named Elite accounts onsite. You will own direct routing, run monthly business reviews, and deliver health reviews on configurations and integrations.

You will advocate escalations with full context and guide account training paths to ensure customers succeed with Cornerstone Support. The role requires 4+ years of enterprise technical support or TAM experience, and certification readiness within 90

Qualifications

• 4+ years enterprise technical support or TAM experience.

Responsibilities

• Serve as single POC for named Elite accounts with direct routing.
• Run Monthly Business Review per account with open items and commitments.
• Deliver health reviews on configuration, integrations, and adoption; provide admin coaching.

Skills

Enterprise support

TAM experience

Executive communication

Commercial awareness

Job description

ABOUT CORNERSTONE

Cornerstonebelieves human potential grows exponentially when AI works in service ofpeople. Global Customer Support is where that promise is kept - one customer,one case, one conversation at a time.

In This Role You Will

Serve as single POC for your named Elite accounts: direct routing, no queue, timezone-aligned, with two named backups covering absence.
Run the Monthly Business Review per account: one slide, open items with dates, commitments earned and kept.
Deliver technical health reviews on cadence - configuration, integrations, adoption - and near-SysAdmin configuration coaching (PS keeps project delivery; you keep the customer capable).
Watch the account's renewal-risk radar: account-level iCSAT, case patterns, and sentiment trends surfaced before a survey would say so.
Advocate escalations into DEEP with full context; your account's EIM inputs are accurate because you keep them so.
Guide training and enablement: certification paths, new-feature walkthroughs, admin coaching

You Have Got What it Takes If you Have

4+ years enterprise technical support or TAM experience; executive-ready communication.
TAM certification track within 90 days incl. SysAdmin/configuration depth.
Commercial awareness - you understand the account's ARR, entitlements, and renewal timeline.
Relationship craft: customers ask for you by name and mean it.

GATES: account iCSAT + renewaloutcomes

• MBR discipline


• health-review cadence


• 90-day certification.

IN YOUR CORNER Connect Live

• Advocate


• Relentless


• Earned Resolution - everycustomer leaves knowing Cornerstone Support is in their corner.

#LI-Onsite