Technical Account Manager | Hyderabad | APJ & EMEA Shift

Cornerstone OnDemand; Hyderabad; On-site; INR 2,000,000 - 3,200,000; Full time

Job summary

Cornerstone OnDemand is seeking a skilled Enterprise TAM professional to own Elite accounts with direct routing and contingency backups. You will lead monthly business reviews, ensure transparent item tracking, and align on commitments and renewals.

You will deliver technical health reviews, coach admins, monitor renewal risk, and escalate with full context while driving customer advocacy and enablement across feature adoption.

Qualifications

• 4+ years enterprise technical support or TAM experience.
• TAM certification track within 90 days including SysAdmin/configuration depth.
• Commercial awareness – you understand the account's ARR, entitlements, and renewal timeline.

Responsibilities

• Serve as single POC for named Elite accounts with direct routing and two backups.
• Run the Monthly Business Review per account: one slide, open items with dates, commitments earned and kept.
• Deliver technical health reviews on cadence: configuration, integrations, adoption, and near-SysAdmin coaching.
• Watch the account's renewal-risk radar: iCSAT, case patterns, and sentiment trends.

Skills

Enterprise TAM experience

Executive-ready communication

Commercial awareness

Customer relationship skills

Education

TAM certification track within 90 days (incl. SysAdmin/configuration depth)

Job description

ABOUT CORNERSTONE

Cornerstone believes human potential grows exponentially when AI works in service of people. Global Customer Support is where that promise is kept - one customer, one case, one conversation at a time.

In This Role You Will

• Serve as single POC for your named Elite accounts: direct routing, no queue, timezone-aligned, with two named backups covering absence.
• Run the Monthly Business Review per account: one slide, open items with dates, commitments earned and kept.
• Deliver technical health reviews on cadence - configuration, integrations, adoption - and near-SysAdmin configuration coaching (PS keeps project delivery; you keep the customer capable).
• Watch the account's renewal-risk radar: account-level iCSAT, case patterns, and sentiment trends surfaced before a survey would say so.
• Advocate escalations into DEEP with full context; your account's EIM inputs are accurate because you keep them so.
• Guide training and enablement: certification paths, new-feature walkthroughs, admin coaching

You Have Got What it Takes If you Have

• 4+ years enterprise technical support or TAM experience; executive-ready communication.
• TAM certification track within 90 days incl. SysAdmin/configuration depth.
• Commercial awareness - you understand the account's ARR, entitlements, and renewal timeline.
• Relationship craft: customers ask for you by name and mean it.
• GATES: account iCSAT + renewal outcomes MBR discipline health-review cadence 90-day certification.

IN YOUR CORNER Connect Live Advocate Relentless Earned Resolution - every customer leaves knowing Cornerstone Support is in their corner.

#LI-Onsite

This role is Office Based, Hyderabad Office. Job available in these locations: Hyderabad, India; Pune, India.

Equal Employment Opportunity has been, and will continue to be, a fundamental commitment at Cornerstone OnDemand. We are proud to be an EOE Protected Veterans/Disability workplace and an affirmative action employer. If you have a disability or special need that requires accommodation, please contact us at [e-mail].