Technical Account Manager

Luna Bearings; Hyderabad, Pune District; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

Cornerstone is seeking an experienced Enterprise Technical Support / TAM professional to act as the single POC for named Elite accounts, ensuring timezone-aligned coverage with two backups. You will run the Monthly Business Review for each account, track commitments, and deliver regular health reviews.

You will monitor renewal risk, advocate escalations with full context, and drive training and enablement through certification paths and feature walkthroughs.

Qualifications

• 4+ years enterprise technical support or TAM experience; executive-ready communication.
• TAM certification track within 90 days incl. SysAdmin/configuration depth.
• Commercial awareness - you understand the account's ARR, entitlements, and renewal timeline.
• Relationship craft: customers ask for you by name and mean it.

Responsibilities

• Be the single POC for named Elite accounts with two backups.
• Run Monthly Business Review per account with dates and commitments.
• Deliver technical health reviews on cadence and provide admin/configuration coaching.
• Monitor renewal-risk radar using iCSAT, case patterns and sentiment trends.
• Advocate escalations into DEEP with full context; maintain accurate EIM inputs.
• Guide training and enablement including certification paths and feature walk-throughs.

Skills

Executive communication

Enterprise technical support

TAM experience

Account management

Tools

Certification tracking

Job description

ABOUT CORNERSTONE

Cornerstonebelieves human potential grows exponentially when AI works in service ofpeople. Global Customer Support is where that promise is kept - one customer,one case, one conversation at a time.

In This Role You Will

Serve as single POC for your named Elite accounts: direct routing, no queue, timezone-aligned, with two named backups covering absence.

Run the Monthly Business Review per account: one slide, open items with dates, commitments earned and kept.

Deliver technical health reviews on cadence - configuration, integrations, adoption - and near-SysAdmin configuration coaching (PS keeps project delivery; you keep the customer capable).

Watch the account's renewal-risk radar: account-level iCSAT, case patterns, and sentiment trends surfaced before a survey would say so.

Advocate escalations into DEEP with full context; your account's EIM inputs are accurate because you keep them so.

Guide training and enablement: certification paths, new-feature walkthroughs, admin coaching

You Have Got What it Takes If you Have

4+ years enterprise technical support or TAM experience; executive-ready communication.

TAM certification track within 90 days incl. SysAdmin/configuration depth.

Commercial awareness - you understand the account's ARR, entitlements, and renewal timeline.

Relationship craft: customers ask for you by name and mean it.

GATES: account iCSAT + renewaloutcomes

• MBR discipline
• health-review cadence
• 90-day certification.

IN YOUR CORNER Connect Live

• Advocate
• Relentless
• Earned Resolution - everycustomer leaves knowing Cornerstone Support is in their corner.

#LI-Onsite