Technical Account Manager

VSI Infotech LLP; Surat; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

VSI Infotech LLP in Surat, Gujarat, seeks a Technical Account Manager to build and sustain strategic client relationships, resolve technical issues, and optimise payment solutions with their technical expertise and strong people skills.

The ideal candidate brings 5+ years in a similar role, fluent communication, and the ability to translate technical concepts for non-technical stakeholders. You will lead onboarding, coordinate migrations, and gather feedback for product teams.

Qualifications

• Bachelor's degree with 5+ years in a similar role.
• Excellent communication and interpersonal skills with both technical and non-technical stakeholders.
• Familiar with front-end and back-end technologies like JavaScript, CSS, HTML, PHP.
• Ability to create and follow processes with high accuracy and confidentiality.

Responsibilities

• Relationship Management: Build and nurture long-term relationships with key clients as their primary technical contact.
• Customer Success: Understand client needs, optimise payment solutions, ensure successful adoption of products.
• Technical Support: Provide expert guidance and troubleshooting to resolve client issues promptly.
• Training and Demo: Lead workshops and product demos to support upselling and feature adoption.
• Project Management: Coordinate new payment solutions and migrations within timelines and specs.
• Product Feedback: Gather client feedback and communicate feature requests to product teams.
• Market Intelligence: Stay updated on payments industry trends and regulatory changes.

Skills

Relationship management

Customer success

Technical support

Training & demos

Project management

Product feedback

Market intelligence

Communication

Interpersonal skills

Frontend/backend awareness

Education

Bachelor's degree in a related field

Tools

JavaScript

CSS

HTML

PHP

Job description

About the job

As our Technical Account Manager, you will be instrumental in building and maintaining strategic relationships with key clients, ensuring their satisfaction by resolving their technical issues, optimising their payment solutions and delivering exceptional service with your technical expertise and strong interpersonal skills.

The ideal candidate will have a balance of both technical capabilities and interpersonal skills, with strong attention to detail, the ability to create and follow processes, and a propensity to think on their feet.

• Relationship Management: Build and nurture long-term relationships with key clients, serving as their primary point of contact for technical matters
• Customer Success: Understand our clients' business needs and goals, proactively identify opportunities to optimise their payment solutions, and ensure successful adoption and utilisation of our products.
• Technical Support: Provide expert guidance and troubleshooting assistance to clients, addressing their technical inquiries, resolving issues promptly, and ensuring minimal disruption to their payment infrastructure through deep understanding of their integrations and how our products work
• Training and Demo: Help upselling efforts with merchant demonstrations and technical training - hold workshops and refreshers on our product offering to keep clients up-to-date with new features and deliverables.
• Project Management: Lead and coordinate the addition of new payment solutions as well as technical migrations for clients as they expand with VSI, working closely with cross-functional teams to ensure successful delivery within agreed timelines and specifications.
• Product Feedback: Act as a conduit between clients and internal teams, gathering customer feedback, documenting feature requests, and providing client-derived insights to enable continuous improvement of our product roadmap
• Market Intelligence: Stay up-to-date with industry trends, emerging technologies, and regulatory changes in the payments landscape, sharing relevant insights with clients to help them navigate the evolving landscape.
• Are aligned with our values of Belief, Positivity, Accountability & Ownership, Speed and Execution
• Hold a bachelor’s degree, with at least 5 years of experience in a similar role.
• Possess excellent communication and interpersonal skills, with the ability to effectively engage with both technical and non-technical stakeholders.
• Are familiar with front and backend technologies (i.e. JavaScript, CSS, HTML, PHP etc)
• Have a results-oriented approach with a focus on delivering exceptional customer satisfaction.
• Have an organised working style with the highest accuracy, are reliable and are confidential

• Be part of a cutting-edge payment technology team.
• Work on complex, high-impact projects in the payments space.
• Competitive compensation and benefits.
• Opportunity to lead and grow a high-performing technical team.