Global Account Manager

FieldAssist; Gurugram District; On-site; INR 3,000,000 - 5,000,000; Full time

Job summary

FieldAssist in Gurgaon seeks a seasoned Global Account Manager to lead top enterprise accounts end-to-end, shaping strategy, growth, and account health across international markets.

You will drive organic and inorganic expansion, manage executive engagements, collaborate with Sales, Product and Customer Success, and mentor junior team members, ensuring timely delivery and high client satisfaction.

Qualifications

• 7+ years in Global Account Management, Enterprise Sales, or Customer Success.
• Proven track record growing enterprise accounts across international markets.
• Experience with APAC/MEA/Europe markets.
• Strong CRM, BI tools, and AI sales tools proficiency.

Responsibilities

• Own global enterprise accounts end-to-end, including strategy, growth, and account health.
• Drive organic growth through adoption, upsell, cross-sell, and inorganic expansion across BUs and geographies.
• Lead executive engagements (EBRs/QBRs) and build CXO-level relationships.
• Oversee delivery, ensuring timelines, quality, and client outcomes are met.
• Identify new opportunities within accounts using data, industry insights, and market intelligence.
• Act as the escalation point and ensure strong customer satisfaction and retention.
• Collaborate with Sales, Product, and Customer Success teams and mentor junior team members.

Skills

Global account management

Enterprise sales

Customer success

Executive stakeholder influence

Growth strategy

Cross-functional collaboration

Account growth planning

Opportunity identification

Client relationship management

Tools

Salesforce/HubSpot

Power BI/Tableau

AI sales tools

Job description

Job Location: Gurgaon Experience: 7+ years

Key Responsibilities

• Own global enterprise accounts end-to-end, including strategy, growth, and account health
• Drive organic growth through adoption, upsell, and cross-sell, and inorganic expansion across BUs and geographies
• Lead executive engagements (EBRs/QBRs) and build strong CXO-level relationships
• Oversee delivery, ensuring timelines, quality, and client outcomes are met
• Identify new opportunities within accounts using data, industry insights, and market intelligence
• Act as the escalation point and ensure strong customer satisfaction and retention
• Collaborate with Sales, Product, and Customer Success teams and mentor junior team members.

Required Skills & Qualifications

• 7+ years of experience in Global Account Management, Enterprise Sales, or Customer Success
• Proven track record of managing and growing enterprise accounts across international markets
• Strong commercial acumen with experience in revenue ownership and deal closures
• Experience working across APAC, MEA, or Europe markets
• Proficiency in CRM (Salesforce/HubSpot), BI tools (Power BI/Tableau), and AI sales tools
• Excellent communication and ability to influence senior stakeholders

What Success Looks Like

• High net revenue retention with consistent account expansion
• Strong and visible expansion pipeline across global accounts
• Trusted advisor relationships with C-suite stakeholders
• High delivery quality with strong CSAT/NPS and minimal escalations
• Contribution to team knowledge and mentoring of junior members