Technical Account Manager

Signzy; Delhi, Gurugram District; On-site; INR 700,000 - 1,100,000; Full time

Job summary

Signzy is seeking a Technical Account Manager to manage enterprise client relationships and drive smooth onboarding and implementation. The role focuses on APIs, integrations, and coordinating with product and tech teams to satisfy client needs.

The ideal candidate will have 2-3 years in TAM/CS roles, experience with onboarding platforms, and strong communication skills to coordinate with multiple stakeholders within BFSI clients.

Qualifications

• 2-3 years of experience in Technical Account Management, Customer Success, Client Success, Implementation, or a similar role.
• Experience working with customer onboarding platforms.
• Experience managing enterprise clients, preferably in the BFSI domain.
• Good understanding of APIs and integrations.
• Strong client communication and coordination skills.
• Ability to manage multiple stakeholders and priorities effectively.
• Strong problem-solving and relationship management skills.

Responsibilities

• Manage end-to-end onboarding and implementation for enterprise clients.
• Act as the primary point of contact for clients throughout the onboarding journey.
• Understand client requirements and coordinate with internal teams to ensure timely delivery.
• Build and maintain strong relationships with enterprise clients.
• Troubleshoot and coordinate resolution of client issues by working closely with relevant internal teams.
• Work with clients to understand technical requirements and provide appropriate solutions.
• Coordinate with Product, Technology, Operations, and other stakeholders to ensure smooth execution.
• Maintain regular communication with clients and provide timely updates on project progress.
• Support client requirements related to APIs and integrations.
• Identify opportunities to improve the overall customer onboarding and experience.

Skills

Technical Account Management

Enterprise client management

APIs & integrations

Customer onboarding platforms

Communication

Education

Bachelor's degree

Job description

We're Hiring | Technical Account Manager

About the Role

We are looking for a Technical Account Manager who can manage enterprise client relationships and ensure a smooth onboarding and implementation experience. The ideal candidate should have experience working with customer onboarding platforms, a good understanding of APIs, and strong client coordination and communication skills.

Key Responsibilities

• Manage end-to-end onboarding and implementation for enterprise clients.
• Act as the primary point of contact for clients throughout the onboarding journey.
• Understand client requirements and coordinate with internal teams to ensure timely delivery.
• Build and maintain strong relationships with enterprise clients.
• Troubleshoot and coordinate resolution of client issues by working closely with relevant internal teams.
• Work with clients to understand technical requirements and provide appropriate solutions.
• Coordinate with Product, Technology, Operations, and other stakeholders to ensure smooth execution.
• Maintain regular communication with clients and provide timely updates on project progress.
• Support client requirements related to APIs and integrations.
• Identify opportunities to improve the overall customer onboarding and experience.

What We're Looking For

• 2-3 years of experience in Technical Account Management, Customer Success, Client Success, Implementation, or a similar role.
• Experience working with customer onboarding platforms.
• Experience managing enterprise clients, preferably in the BFSI domain.
• Good understanding of APIs and integrations.
• Strong client communication and coordination skills.
• Ability to manage multiple stakeholders and priorities effectively.
• Strong problem-solving and relationship management skills.