System Engineer (L2)

Coralme; Ernakulam; On-site; INR 700,000 - 1,100,000; Full time

Job summary

Coralme in India seeks a System Engineer Functional (L2) to act as a critical escalation point for issue analysis, focusing on deep technical investigation, data integrity, and collaboration with development teams.

This role requires strong SQL skills and experience with ERP/CRM applications, coordinating with L1, L3, IT, Product, and Support teams to ensure timely resolutions and product stability.

Qualifications

• 2+ years of experience in ERP/CRM support.
• Strong SQL skills and data integrity focus.

Responsibilities

• Analyze issues escalated by System Engineer – Functional (L2) and identify the root cause.
• Investigate application and database-level issues in detail.
• Resolve data-related issues efficiently while maintaining data integrity.
• Prepare SQL queries for data modifications or deletions and coordinate with the Support Lead for review and execution.
• Communicate with customers when additional information or clarification is required.
• Coordinate with the IT team to obtain customer database backups for analysis and testing.
• Replicate customer issues using backup environments.
• Validate SQL queries and resolution steps before live implementation.
• Escalate development-related bugs to Software Engineers (L3) with detailed observations.
• Collaborate with Product Lead (L4) and Support Lead on recurring product issues.

Skills

IT / Software / ERP / CRM

Education

B.Tech / B.E. in Computer Science/ Information Technology / BCA / MCA

Job description

B.Tech / B.E. in Computer Science/ Information Technology / BCA / MCA

Experience :

2+ Years

Skills :

IT / Software / ERP / CRM

Job Description:

The System Engineer Functional (L2) role is a critical escalation point for issue analysis and resolution, focusing on deeper technical investigation, data integrity, and collaboration with development teams. This position requires strong SQL skills, product knowledge, technical knowledge, and the ability to work closely with both customers and coordination with L1 Support, L3 Development, IT, Product, and Support teams.

Responsiblity:

• Analyze issues escalated by System Engineer – Functional (L1) and identify the root cause.
• Investigate application and database-level issues in detail.
• Resolve data-related issues efficiently while maintaining data integrity.
• Prepare SQL queries for data modifications or deletions and coordinate with the Support Lead for review and execution.
• Communicate with customers when additional information or clarification is required.
• Coordinate with the IT team to obtain customer database backups for analysis and testing.
• Replicate customer issues using backup companies/environments.
• Validate SQL queries and resolution steps before live implementation.
• Escalate development-related bugs to Software Engineers (L3) with detailed observations.
• Collaborate with Product Lead (L4) and Support Lead on recurring product issues.
• Support long-term solutions to improve product stability.
• Organize departmental/vertical meetings and prepare concise meeting reports.
• Maintain proper documentation of investigations, resolutions, and technical findings.

Requirements:

Perference :

Candidates with experience in ERP/CRM application support, L2 technical support, SQL-based troubleshooting, issue replication, and coordination with development teams are preferred.

Ability to understand Customer Requirements