Tech Support

Benow; Mumbai; On-site; INR 300,000 - 500,000; Full time

Job summary

A financial technology firm in Mumbai is seeking a smart fresher for a Tech Support role. In this position, you will monitor the performance and uptime of an in-house Payment Platform, handling technical queries from merchants. Candidates should have strong communication skills and a basic understanding of programming fundamentals such as SQL and AWS. A bachelor's degree is preferred. This is a great opportunity to grow in a lean and agile team.

Responsibilities

• Understand and monitor various types of alerts and metrics.
• Investigate incidents raised by alerts and provide permanent fixes.
• Handle client technical queries on performance issues.
• Guide tech team on corrections for recurring alerts.
• Document reported incidents and actions taken.

Skills

Communication skills

Task Management

SQL

AWS

Education

Bachelor’s degree or equivalent

Tools

Project management tools

Job description

Looking for a smart fresher with decent communication and debugging skills for a Tech Support role. You will be part of a lean and agile team that has developed an in-house Payment Platform.As a Tech Support, you will be responsible for monitoring the platform’s performance and uptime. You will handle technical queries of our merchants through inhouse call centre.

What you will do in this role

• Understand and monitor various types of alerts, metrics of the platform.
• Investigate the incidents raised by the alerts, root cause it and provide a permanent fix.
• Handle client’s technical queries on performance issues.
• Take judicious calls on recurring alerts and guide our tech team for the relevant correction.
• Document incidents reported and the action taken against them.

What you should have

• Good communication skills => Good command on language + ability to convey the message precisely
• Task Management => Hands on with any popular project management tools
• Basic understanding of programming fundamentals such as SQL , AWS.

Educational Qualification

• Bachelor’s degree or equivalent desirable, preferably in operations