Tech Mahindra | International Technical Customer Support Advisor

Tech Mahindra; Dadri; On-site; INR 223,000 - 391,000; Full time

Job summary

Tech Mahindra invites candidates for an International Technical Voice Process walk-in drive. Graduates with excellent communication can apply; fresher graduates are welcome. The event is fixed on 04 Nov, with 10 AM to 3 PM slot and Ali Asgar as contact.

Walk-in at Galaxy Embassy, Noida Sector-62. Be prepared for 24/7 night shifts, onsite work, and inbound/outbound calling with basic networking knowledge.

Qualifications

• Graduation is required; international voice process candidates welcome.
• WFO experience preferred but not mandatory.
• Basic networking knowledge needed.

Responsibilities

• Handle inbound/outbound calls assisting customers.
• Be ready to work in a 24/7 night shift environment.
• Provide basic networking support (IP addresses, DHCP, router/switch).
• Troubleshoot Layer 1–3 issues and assist customers accordingly.

Skills

Excellent communication

Night shift

Inbound calls

Outbound calls

Work from office

Networking basics

IP/DHCP fundamentals

Education

Graduation

Job description

Greetings from Tech M,

We are conducting a Mega Walk-in Drive for an International Technical Voice Process:

Date: 04 Nov, 26 (Wednesday)

Time: 10 AM to 3 PM.

Contact Person: Ali Asgar

Walk-in Details: Galaxy Embassy, Tower C, Basement 1, Noida Sector-62, Nearest Metro Station, Noida Electronic City.

PFB the JD:

1. Any international Voice process candidate with graduation can apply with excellent comms. Fresher Graduates can also apply.

Preferred Skills:

• Should be ready to work in 24/7 environment. (Primarily Night Shifts)
• Should be ready to do WFO
• Should be okay with calling profile(inbound/outbound) assisting customer.
• Should have good communication skills.
• Should have basic understanding of networking.
• Ip addresses, DHCP, function of router & switches.
• How internet works.
• Layer1(Checking cable connectivity, device reboot, identifying cable cut at premise) checks, Layer 2 & Layer 3 troubleshooting.