Tech Liner

MSX International; New Delhi; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

MSX International in Delhi is seeking a seasoned field technical specialist to support dealers, diagnose complex vehicle issues, and guide fix-it-right-first initiatives.

You will lead VOC analysis, develop countermeasures, train dealer technicians, and coordinate remote support and dealer visits across OEM networks.

The role requires 8–10 years of experience in automotive diagnostics, CAN, hybrids/electric systems, and hands-on repair knowledge.

Qualifications

• 8–10 years of relevant experience in dealer operations.
• Experience managing multiple OEM dealerships.
• Expert in VOC analysis and PDCA for fix-it-first processes.
• Hands-on diagnostic and repair experience on vehicles.
• Knowledge of CAN diagnostics, hybrids, electrics.
• Strong training and dealer-support abilities.

Responsibilities

• Provide technical assistance and programming support to dealers.
• Analyze VOC and implement corrective actions to prevent reoccurrence.
• Develop and deliver dealer training programs.
• Prepare NTL at dealers and GTSS daily items.
• Analyze non-F1 cases and deploy countermeasures.
• Lead dealer visits and remote online support.
• Monitor product and technical support issues affecting diagnostics and tooling.

Skills

VOC analysis

PDCA

Training dealers technicians

Diagnostics

CAN diagnostics

Hybrid/electric knowledge

Education

B.E or Diploma in Automobile/Mechanical

Tools

CAN diagnostics

Job description

Company Description

Company Overview:
https://www.msxi.com/en/
At MSX International, we’ve been partnering with leading automotive companies for over 25 years, helping them enhance their retail strategies and streamline operations. Our expertise in areas like dealer performance, repair optimization, and consumer engagement positions us as a trusted partner in the evolving mobility industry.

Job Description

Job Purpose:

• Provide technical assistance, instruction, and programming support (on-line, phone, visit) to dealers by resolving vehicle repairs which dealer technicians are having difficulty to diagnose and/or repair. Provide specialized support for new product launches.
• Daily analysis of VOC related to service quality and take appropriate action to avoid re-occurrence for wrong diagnosis issues at dealers.
• Implement process for Fix it right by initiate training programme at dealers
• Prepare NTL at dealers (GTSS, daily pending vehicle for diagnosis)

Principal Accountabilities:

• Analysis of Non-F1 cases at dealers, perform cause analysis and implement countermeasure with horizontal deployment to regional dealers
• Prepare countermeasure sheet for Non F1 cases and educate dealers on same
• Implement F1 good practice at dealers
• Clear long pending vehicle waiting for diagnosis
• Perform Deep dive in dealer process and make action plan for all negative VOC
• Validate dealer level action plan and give training for further improvement
• Prepare training module base on available GTSS database and need for NTL
• Monitor, gather and provide recommendations for issues regarding product and technical support functions that affect diagnostics, quality, literature, tooling, computer communications, etc. which need to be addressed and/or resolved
• Analyse dealer requirement and support in correct diagnosis and repair
• Remote online support
• Dealer visits

B.E or Diploma (Automobile/Mechanical)Additional Information8-10 years of Relevant ExperienceExperience to manage multiple dealership of OEMExpert in VOC analysis and making PDCA to impart Fix it right first-time processNational or state level winner in Technician skill contest (added advantage)Hands on experience on vehicle diagnostic and repairTechnical knowledge on vehicle aggregates (mechanical and electrical)Practical experience on latest vehicle technologies (CAN diagnostics, Hybrid, Electric)Analytical and conceptual thinkingGood experience in understanding and grasping the VOC from dealersHave experience to impart training to dealers techniciansMSX International has been a trusted partner to leading automotive OEMs and mobility companies worldwide, providing strategic support to transform retail operations. With a strong foundation built on Dealer Performance Improvement, Repair Optimization, and Consumer Engagement, we empower businesses by integrating people, processes, and technology to drive measurable success. As the mobility industry undergoes rapid transformation, MSX International stands as a catalyst for innovation, equipping clients with cutting-edge tools and deep industry expertise to navigate evolving market dynamics. MSX International remains the go-to partner for leading automotive OEMs, offering innovative, research-driven strategies to elevate retail operations and accelerate business growth.