Tech Lead – Salesforce Service Cloud

Relanto; Bengaluru; On-site; INR 3,500,000 - 6,000,000; Full time

Job summary

Relanto in Bengaluru seeks an experienced Tech Lead for Salesforce Service Cloud, Order Management, and Apex development. You will design, develop, and integrate enterprise Salesforce applications, guide architecture, CI/CD, and mentor engineers.

You will drive technical delivery, own API integrations, enforce best practices, and collaborate with architects and product teams to deliver scalable solutions in a fast-paced environment.

Qualifications

• Bachelor's degree in CS/CE or related field.
• 8+ years of software engineering experience.
• 5+ years with Salesforce core components (Salesforce Service Cloud; Order Management / Order Servicing).
• 5+ years Apex development experience (Apex Classes, Triggers, Unit Testing, Deployment, Debugging).
• Strong experience with RESTful API integrations.
• Hands-on CI/CD and DevOps practices.
• Good understanding of Salesforce architecture, design patterns, and performance tuning.
• Experience with Agile methodologies (Scrum/Kanban).
• Excellent communication and collaboration skills.

Responsibilities

• Design, develop, test, deploy, and maintain scalable Salesforce applications using Apex and platform capabilities.
• Drive technical implementation across Salesforce Service Cloud, Order Management, and Order Servicing.
• Develop reusable, efficient, and maintainable code following standards.
• Conduct code reviews, unit testing, debugging, and troubleshooting.
• Design and develop RESTful API integrations with external applications.
• Build reliable integration solutions with error handling and performance optimization.
• Collaborate with Solution Architects to implement architecture standards, patterns, and strategies.
• Contribute to modernization and architectural improvements.
• Design, implement, and enhance CI/CD pipelines and production support.

Skills

Salesforce Service Cloud

Order Management

Apex development

REST API integration

CI/CD pipelines

Agile/Scrum

Production support

Communication skills

Education

Bachelor's degree in CS/CE or related field

Job description

Position: Tech Lead – Salesforce Service Cloud

Experience: 10+ yrs

Employment: Full time

Job Summary

We are looking for an experienced Tech Lead – Salesforce Service Cloud with strong expertise in Salesforce Service Cloud, Order Management, Order Servicing, and Apex development. The ideal candidate should have hands-on experience in designing, developing, and integrating enterprise Salesforce applications, along with strong knowledge of application architecture, CI/CD, and technical leadership.

Key Responsibilities:

1. Salesforce Development & Engineering

• Design, develop, test, deploy, and maintain scalable Salesforce applications using Apex and other Salesforce platform capabilities.
• Drive technical implementation across Salesforce Service Cloud, Order Management, and Order Servicing.
• Develop reusable, efficient, and maintainable code following established engineering standards and best practices.
• Conduct code reviews, unit testing, debugging, and troubleshooting to ensure application quality.
• Design and develop RESTful API integrations between Salesforce and external enterprise applications.
• Build reliable and scalable integration solutions with appropriate error handling and performance optimization.
• Collaborate with Solution Architects to implement enterprise architecture standards, design patterns, and integration strategies.
• Contribute to application modernization, technical debt reduction, and architectural improvements.

3. CI/CD, Quality & Production Support

• Design, implement, and enhance CI/CD pipelines to streamline software development and deployment processes.
• Ensure application performance, security, availability, scalability, and reliability.
• Implement monitoring, logging, and alerting mechanisms to proactively identify production issues.
• Participate in production support and on-call rotations, troubleshoot incidents, and perform root cause analysis.
• Drive continuous improvements in application stability and operational efficiency.

4. Agile Delivery & Technical Leadership

• Collaborate with Product Owners, Product Managers, Solution Architects, and engineering teams to define technical requirements and delivery priorities.
• Participate in Agile ceremonies, including sprint planning, daily stand-ups, backlog refinement, and retrospectives.
• Break down complex technical requirements into actionable development tasks and user stories.
• Mentor engineers, conduct knowledge-sharing sessions, and promote engineering best practices.
• Identify opportunities to leverage emerging technologies and improve engineering processes.

Required Skills & Qualifications

• Bachelor's degree in Computer Science, Computer Engineering, or a related technical discipline, or equivalent relevant experience.
• 8+ years of overall professional software engineering experience.
• 5+ years of hands-on experience with Salesforce core ecosystem components, particularly:
  • Salesforce Service Cloud
  • Salesforce Order Management / Order Servicing
• 5+ years of hands-on Apex development experience, including Apex Classes, Triggers, Unit Testing, Deployment, Debugging, and Troubleshooting.
• Strong experience in designing and developing RESTful API integrations with external applications.
• Hands-on experience with CI/CD pipelines, Continuous Delivery, and DevOps practices.
• Good understanding of Salesforce architecture, application design patterns, coding standards, security, and performance optimization.
• Experience working with Agile methodologies such as Scrum or Kanban.
• Experience in production support, incident management, monitoring, and root cause analysis.
• Excellent communication, stakeholder management, problem-solving, and technical collaboration skills.

Good to Have

• Experience with Conversational AI platforms such as Salesforce Agentforce, Kore.ai, [24]7.ai, or Amazon Lex.
• Exposure to AI-powered customer service automation and chatbot implementations.
• Experience in enterprise application modernization and large-scale Salesforce implementations.
• Experience mentoring developers and driving technical initiatives across engineering teams.