Tech Lead - Enterprise Application Salesforce N 4C

Genpact Ltd.; Greater Noida; On-site; INR 2,000,000 - 4,000,000; Full time

Job summary

Genpact Ltd. in India is seeking a SFDC Tech Lead-Sales Cloud/Service Cloud to own Salesforce initiatives end-to-end in a modern DevOps culture. You will drive design, development, testing and operations across global teams in an agile environment.

You will lead the implementation of Sales Cloud and Service Cloud features, build communities with Lightning components, and ensure best practices, automation, and scalable solutions in a hybrid work setting.

Qualifications

• Experience in design, development and unit testing of Salesforce customizations and integrations.
• Proficiency in Apex, LWC, Aura, and Salesforce flows for automation.
• Hands-on experience with version control, CI/CD, and DevOps practices.
• Strong understanding of Salesforce admin/configuration and platform limits.
• Knowledge of HTML/JavaScript/CSS and RESTful integrations.

Responsibilities

• Lead Salesforce development across Sales Cloud and Service Cloud.
• Collaborate with global teams to deliver scalable CRM solutions.
• Design and implement communities and portals using Lightning components.
• Define best practices, automate deployments, and ensure CI/CD adherence.
• Translate business needs into technical specifications.

Skills

Apex

LWC

Aura

Salesforce Flows

CI/CD

DevOps

Salesforce Admin

SOQL

RESTful APIs

HTML/JavaScript/CSS

Education

Bachelor of Engineering

Bachelor of Technology

Bachelor of Computer Science

Masters in Software Engineering

Salesforce Administrator certification (Czechitas)

Tools

Bitbucket

Jira

Confluence

Job description

Job Description

Inviting applications for the role of SFDC Tech Lead-Sales cloud, Service cloud Developer. As a Salesforce developer, you will take end-to-end ownership of your product in a modern DevOps culture. You will be responsible for the design, development, testing and operations, and deliver incrementally in iterative cycles. You will have an Agile mindset and keen interest in software engineering across a range of technologies.

Responsibilities

• You will involve a Lead Salesforce Developer joining the global team to take responsibility for enchasing and implementing Salesforce system across the retail and investment management business in banking clients.
• This entails implementing regional and global requirements from the business, using best practices to increase adoption, integrate with various third‑party platforms and internal platforms to deliver a unified client ecosystem for the firm.
• The role will involve working closely with different teams, taking a hands‑on role in design and development of new features, and ensuring enhancements and solutions are in line with the vision.
• You will be responsible for developing and customizing Salesforce communities and portals using lightening components so that customers and partners can access salesforce data and collaborate with organization.
• Salesforce lightning developers must follow best practices and standards for salesforce development.

Qualifications

Minimum qualifications B.E / B.Tech Relevant experience in Salesforce click and code development Responsible for the design, development and unit testing of customizations, applications and integrations. Will work with a team of fellow engineers and collaborate with our BA/ Testing team to translate business needs into effective and scalable products within the CRM. Proficiency in Apex Classes Develop intuitive UI using LWC & Aura. Tools – Bit Bucket, Jira, Confluence Hands on experience with APEX classes, Triggers, and Lightning web components Experience with Salesforce flow capabilities, including process automation, data manipulation and screenflows Understanding of Salesforce development best practices, design patterns, and mitigating platform limits Experience working in version control and CI/CD infrastructure and DevOps Experience with Salesforce administration and configuration Possess Salesforce Developer and other related certifications.

Preferred Qualifications

• Good to have knowledge of Triggers, Flows, Admin, Deployment, etc.
• Good knowledge with hands‑on HTML / JavaScript / CSS
• Deploying rapid prototyping to quickly envision the challenge and credibly propose solutions to complex challenges
• Basic Knowledge integrating Salesforce with 3rd party vendors, API integration, RESTful services
• Good knowledge with database including SQL and SOQL
• Knowledge of DevOps best practices (Version Control, CICD tools, Salesforce DX etc.) can setup fully functional CI/CD pipeline with GIT and SFDX
• Knowledge with the full development life cycle, including Agile methodologies.
• Good knowledge of Apex test classes and scripts with clean, flexible, and maintainable apex code.
• Good to have knowledge on sales cloud and marketing cloud.
• Strong written and verbal communication Qualifications Bachelors - Computer Engineering, Bachelors - Computer Science, Bachelors - Information Technology, Masters - Software Engineering Certifications Salesforce Administrator - CzechitasCzechitas

Required Skills

After Sales Service, Agile Methodology, Client Relations, Collaboration Tools, Design Thinking, Executive Presence, Inclusion, Office 365 Deployment, People Leadership, Personal Effectiveness, Risk Management, Salesforce (Software), Storytelling, Vendor Management, VMware AirWatch, Workday Language English (Required) Language Proficiency - Proficient - C2

Additional Job Location - Job Type Regular Master Skill List - Enterprise Application Salesforce N Remote Type - Hybrid Work Shift - Day Job (India)

Why join Genpact?

• Lead AI-powered transformation – Drive innovation and solve real‑world business challenges that matter
• Make an impact – Help global enterprises solve business challenges that matter
• Accelerate your career – Gain hands‑on experience, mentorship, and world‑class learning opportunities to stay ahead
• Work with the best – Join 140,000+ bold thinkers and problem‑solvers who push boundaries every day
• Thrive in a values‑driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity or physical or mental disability or any other characteristic protected by applicable laws.

Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training. We're an agentic and advanced technology solutions company that runs mission‑critical operations for the world's leading companies, while building and deploying the agentic products and technology that power those operations. Our teams bring deep expertise to shape what AI can do and change how businesses actually run. Join us to build the career you want — and be on it because you'll be in it. At Genpact, your expertise grows because you're inside the work. Whether you build AI systems or bring deep knowledge of how businesses run, you'll work on real challenges that change the world's leading companies operate. There's a lot to learn here, and room to grow. Genpact never asks applicants to pay to be part of our hiring process. If you get an email asking you to purchase a starter kit, equipment, or training, or pay to apply for a job, please assume this is a scam.