Architect - Enterprise Application Salesforce N 4D

1401 Genpact India Pvt. Ltd.; Bengaluru; Hybrid; INR 900,000 - 1,300,000; Full time

Job summary

Genpact is seeking a Salesforce Tech Lead to architect and deliver Field Service Lightning (FSL) solutions. You will design, develop and deploy scalable Salesforce-based systems, guiding a team of developers and coordinating with stakeholders.

Strong hands-on coding and integration experience are essential. The role emphasizes technical leadership, data modeling, and end-to-end delivery in a hybrid work setup across India.

Qualifications

• Bachelor level degree in a computer-related field and Salesforce domain expertise.
• Extensive experience with Salesforce Field Service Lightning, Sales Cloud and Service Cloud.
• Proven leadership in delivering Salesforce-based solutions and guiding development teams.

Responsibilities

• Owns technical deliveries and supports project plans with the team.
• Architect scalable FSL solutions and configure data models, work orders, service appointments, and scheduling.
• Lead integration efforts with ERP/Service Cloud and guide development with best practices.
• Mentor junior Salesforce developers and enforce coding standards.

Skills

Force.com Platform

Lightning

LWC

Aura

APEX

Data Loader

SOAP

REST

CI/CD

Coding

Salesforce Integration

Java

Education

B.E / B.Tech / MCA

Bachelors - Computer Engineering

Masters - Software Engineering

Tools

Force.com Platform

Salesforce Lightning

SOAP/REST APIs

Job description

Architect - Enterprise Application - Salesforce N Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

Inviting applications for the role of FSL Tech Lead A Field Service Lightning (FSL) Tech Lead is responsible for leading the technical implementation of Salesforce's Field Service Lightning solution. This role typically involves designing, developing, and deploying FSL functionalities to optimize field service operations. We are seeking a highly-skilled Salesforce Technical Lead to design, develop, and manage Salesforce-based systems and applications. The Technical Lead will be responsible for gathering project requirements, creating scalable solutions, providing data-driven analysis, and guiding the development team throughout the project. Our ideal candidate has extensive knowledge and experience in the Salesforce CRM platform, its modules, architecture, and best practices. Familiarity with Salesforce development tools and methodologies is vital to excel in this role.

Responsibilities

• Owns technical deliveries providing continuous feedback to Project plan, works closely with technical team and the program managers.
• Solution Architecture: Designing scalable and efficient FSL solutions.
• Implementation & Configuration: Setting up FSL data models, work orders, service appointments, and scheduling.
• Integration: Connecting FSL with other systems like ERP and Service Cloud.
• Technical Leadership: Guiding development teams, reviewing code, and ensuring best practices.
• Client Interaction: Understanding business requirements and translating them into technical solutions.
• Certifications: Salesforce Field Service Lightning Consultant & Service Cloud Consultant certifications are often required Coordinate will all stakeholders specially with functional and technical team.
• Understanding the user stories and ability to convert them into feasible solutions specially using out of the box features.
• Manage resources and provide technical specs to developers and oversee code reviews.
• Mentor junior team members in Salesforce technology, Force.com, Integration Technologies, and Salesforce best practices.
• Review codes and development practice, enforcing standard development practices.
• Candidate should have the ability to contribute Individually, hence hands on experience with Coding, development is a must.
• CI/CD implementation and release management

Qualifications we seek in you!

Minimum Qualifications / Skills

• B.E or B.Tech or MCA Domain knowledge in Salesforce is a must, experience in FSL, Sales cloud/Service Cloud/Data cloud
• Expertise to develop applications on Force.com Platform
• Excellent Lightning, LWC, Aura and APEX code knowledge and extensively worked on Lightning components Proven experience as a Salesforce Technical Lead, with a strong understanding of the Salesforce platform. Deep understanding of user-centered design methods and standard processes. Ability to thrive in a fast-paced, collaborative environment. Excellent problem-solving and communication skills. Attention to detail and a strong sense of aesthetics.

Preferred Qualifications/ Skills

• Certifications in Salesforce Clouds Excellent skills in HMTL5, CSS3 and Javascript
• Hands on experience on APEX Data Loader/Middleware technologies
• Experience in building SOAP, REST enabled applications (Server to Server Web Services) Hands on experience on Salesforce lightning, Angular
• Object Oriented Programming (OOPs) and is a must Skill. Knowledge (JAVA) is desirable and advantageous.
• Knowledge of Salesforce APIs and integration with back-end systems (Oracle EBS, SAP, etc).
• Solid Programming abilities in one or more of the following languages: JAVA, Oracle PL/SQL, JavaScript
• Experience working with source control and continuous integration.
• Excellent analytical and problem-solving skills.

Qualifications

• Bachelors - Computer Engineering
• Bachelors - Computer Science
• Bachelors - Information Technology
• Masters - Software Engineering
• Certifications Salesforce Certified Data Architecture and Management Designer - SalesforceSalesforce
• Salesforce Certified Integration Architecture Designer - SalesforceSalesforce
• Salesforce Certified Sharing and Visibility Architect - TrailheadTrailhead
• Salesforce Certified System Architect - TrailheadTrailhead
• Salesforce Data Architecture & Management Designer - SalesforceSalesforce

Required Skills

• After Sales Service, Agile Methodology, Change Management, Client Relations, Collaboration Tools, Design Thinking, Executive Presence, Inclusion, Modernizing Operations, Office 365 Deployment, People Leadership, Personal Effectiveness, Risk Management, Salesforce (Software), Storytelling, Vendor Management, VMware AirWatch, Workday Language English (Required) Language Proficiency - Proficient - C2

Additional Job Location - Job Type Regular Master Skill List - Enterprise Application Salesforce N Remote Type - Hybrid Work Shift - Any (India)

Why join Genpact?

• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
• Make an impact – Help global enterprises solve business challenges that matter
• Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity or physical or mental disability or any other characteristic protected by applicable laws.

Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training. We're an agentic and advanced technology solutions company that runs mission-critical operations for the world's leading companies, while building and deploying the agentic products and technology that power those operations. Our teams bring deep expertise to shape what AI can do and change how businesses actually run. Join us to build the career you want — and be on it because you'll be in it. At Genpact, your expertise grows because you're inside the work. Whether you build AI systems or bring deep knowledge of how businesses run, you'll work on real challenges that change how the world's leading companies operate. There's a lot to learn here, and room to grow. Genpact never asks applicants to pay to be part of our hiring process. If you get an email asking you to purchase a starter kit, equipment, or training, or pay to apply for a job, please assume this is a scam.