Team Member - Housekeeping Six Senses Vana

InterContinental Hotels Group; India; On-site; INR 240,000 - 360,000; Full time

Job summary

Six Senses Vana in India is seeking a Housekeeping Team Member to ensure efficient operations, guest-ready rooms and exceptional service standards. The role involves assigning tasks, coordinating with laundry, handling inquiries, and maintaining the housekeeping office and procedures.

The candidate should have a high school diploma or equivalent with 2+ years in a luxury hotel setting; hospitality diploma is preferred.

Qualifications

• High school diploma or equivalent and 2+ years in luxury hotel operations.
• Hospitality diploma/degree preferred.
• Fluent in English; additional languages a plus.

Responsibilities

• Assign rooms to the Room Attendants and support day-to-day housekeeping efficiency.
• Monitor arrivals according to occupancy with laundry and housekeeping management.
• Respond to internal and external housekeeping inquiries via phone and email, using guest names.
• Tidy and maintain housekeeping office and storerooms in good order.
• Organize the Housekeeping office and keep files updated.
• Ensure all hosts perform duties per hotel guidelines.
• Assist in formulating plans for housekeeping management and operations.
• Adhere to Six Senses guidelines and standards of service.
• Strictly follow LQA standards and guest feedback.

Skills

MS Office

Scheduling

Cleaning procedures

Chemicals handling

English fluency

Education

High school diploma or equivalent

Hospitality diploma/degree

Tools

POS systems

PMS

CRM platforms

Job description

Duties and Responsibilities

As Housekeeping Team Member, I will assume full responsibility for the efficient operation in the following:

• Assign rooms to the Room Attendants and supports the overall day-to-day efficiency of the housekeeping operation.




• Monitor daily arrivals according to occupancy report in co-ordination with the laundry and housekeeping management.




• Answer all internal and external housekeeping telephone and email inquiries in an efficient and friendly manner, using guest names whenever possible and routing calls to proper extensions.




• Tidy and clean housekeeping office and stores and ensure all storage facilities of housekeeping are kept in good condition and order.




• Organize the Housekeeping office ensuring files are updated.




• Ensure that all Housekeeping hosts perform duties in accordance with hotel guidelines.




• Assist in formulating and establishing plans for all aspects of housekeeping management and operation.




• Upkeep Six Senses guidelines and standards of service and operation. My performance benchmarks are maintained and exceeded.




• Strictly adhere to LQA standards and guest comments.

Qualifications

To execute the position of Housekeeping Team Member, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:

• High school diploma or equivalent and at least 2 years’ experience in a similar hotel operational setting. Hospitality diploma/degreefrom a recognized hospitality school is preferred.




• Technical skills include MS Office – Word, Excel, PowerPoint and Outlook. I am also familiar with various hotel systems including POS, PMS and CRM platforms. I have good understanding of scheduling work, and knowledge of cleaning procedures, chemicals and surfaces.




• Fluent in English; I understand that additional languages are preferred.

The above is intended to provide an overview of the role and responsibilities for a Housekeeping Team Member at Six Senses Vana It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.

Six Senses Vana is an equal opportunity employer. This policy applies to all terms and conditions of employment.