Team Member - Housekeeping Six Senses Vana

IHG Hotels & Resorts; Dehradun; On-site; INR 420,000 - 560,000; Full time

Job summary

Six Senses Vana in Dehradun, Uttarakhand, seeks a Housekeeping Team Member to support daily operations, assign rooms, and uphold Six Senses standards. The role requires coordinating with laundry, responding to inquiries, and maintaining tidy offices and storage areas.

Candidate should have a high school diploma and 2+ years in hotel operations, with English fluency and familiarity with hotel systems. A hospitality diploma is preferred.

Qualifications

• High school diploma or equivalent and 2+ years in hotel operations.
• Proficient in MS Office and hotel management systems.
• Fluency in English; additional languages preferred.

Responsibilities

• Assign rooms to Room Attendants and support daily housekeeping operations.
• Monitor arrivals and coordinate with laundry and housekeeping management.
• Respond to internal and external housekeeping inquiries by phone and email.
• Tidy and clean housekeeping office and storage areas.
• Organize the Housekeeping office and keep files updated.
• Ensure staff follow hotel guidelines.
• Contribute to planning aspects of housekeeping management.
• Uphold Six Senses standards and respond to guest feedback.
• Adhere to LQA standards and guest comments.

Skills

Team coordination

Guest service

English fluency

Education

High school diploma or equivalent

Hospitality diploma/degree (preferred)

Tools

MS Office

Hotel systems (POS/PMS/CRM)

Job description

As Housekeeping Team Member, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.

Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and ensure full knowledge and active participation of all our brand initiatives.

Duties And Responsibilities

• Assign rooms to the Room Attendants and supports the overall day-to-day efficiency of the housekeeping operation.
• Monitor daily arrivals according to occupancy report in co-ordination with the laundry and housekeeping management.
• Answer all internal and external housekeeping telephone and email inquiries in an efficient and friendly manner, using guest names whenever possible and routing calls to proper extensions.
• Tidy and clean housekeeping office and stores and ensure all storage facilities of housekeeping are kept in good condition and order.
• Organize the Housekeeping office ensuring files are updated.
• Ensure that all Housekeeping hosts perform duties in accordance with hotel guidelines.
• Assist in formulating and establishing plans for all aspects of housekeeping management and operation.
• Upkeep Six Senses guidelines and standards of service and operation. My performance benchmarks are maintained and exceeded.
• Strictly adhere to LQA standards and guest comments.

Qualifications

• High school diploma or equivalent and at least 2 years’ experience in a similar hotel operational setting. Hospitality diploma/degreefrom a recognized hospitality school is preferred.
• Technical skills include MS Office – Word, Excel, PowerPoint and Outlook. I am also familiar with various hotel systems including POS, PMS and CRM platforms. I have good understanding of scheduling work, and knowledge of cleaning procedures, chemicals and surfaces.
• Fluent in English; I understand that additional languages are preferred.

The above is intended to provide an overview of the role and responsibilities for a Housekeeping Team Member at Six Senses Vana It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.

Six Senses Vana is an equal opportunity employer. This policy applies to all terms and conditions of employment.