Team Manager, RCM Coding
ModMed
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Benefits offered by this job
Job summary
ModMed, a leader in AI-enabled, specialty-specific cloud platforms for healthcare, seeks a Team Manager, RCM Coding to guide multi-specialty coding and auditing. You will drive quality across internal teams and partner with global vendors to ensure accurate claims and high client satisfaction.
You will mentor staff, optimize processes, and develop SOPs, QRGs, and client guides. This role reports to the Manager, Medical Coding and Auditing, with a focus on accuracy and continuous improvement.
Qualifications
- Bachelor’s degree or equivalent practical experience is required.
- Active certification in CPC/COC/CCS-P or CPMA.
- Experience in multi-specialty medical coding and documentation auditing.
- Proven leadership or team-management experience.
- Experience with EMA/PM or gGastro/gMed platforms and physician-billing workflows.
Responsibilities
- Direct and manage internal coding and auditing processes.
- Establish QA workflows, guidelines, and delegate work across teams.
- Oversee coding and billing compliance monitoring for BOOST clients.
- Serve as SME for ModMed India COE coders and BOOST team.
- Resolve complex coding queries and documentation clarifications.
- Lead training and knowledge-transfer sessions for internal and vendor teams.
- Develop SOPs, QRGs, and client-specific guides for platforms.
Skills
Education
Tools
Job description
At ModMed , we’re not just building software—we’re reimagining the healthcare experience. Founded in 2010 by a practicing physician and a successful tech entrepreneur, we took a radically different approach: we hired doctors and taught them how to code. This “for doctors, by doctors” philosophy has allowed us to create an AI-enabled, specialty-specific cloud platform that places patients at the center of care.
When you join ModMed, you’re joining an award-winning team recognized for innovation and employee satisfaction. From our global headquarters in Boca Raton Florida, and extensive employee base in Hyderabad India, we are a team of 4,500+ passionate problem-solvers on a mission to increase medical practice success and improve patient outcomes:
- Consistently ranked as a Top Place to Work
- 2025 Globee Business Awards: Gold Globee for “Technology Team of the Year”
- 2025 Black Book Awards: Ranked #1 EHR in 11 Specialties
- Florida Venture Forum: Venture-Backed Company of the Year
We are growing fast, thinking big, and we are just getting started.
Join Our Mission
At ModMed, we are placing doctors and patients at the center of care through an intelligent, specialty-specific cloud platform. We envision a world where the software we build increases medical-practice success and improves patient outcomes.
When you join our team, you embody our core values:
Create customer delight
Save time
Innovate boldly, then make things happen
Align passion with purpose
Think big. Have fun. Do good.
Reports To Wendy Rogers, Manager, Medical Coding
Role Type - People Manager
The Team Manager, RCM Coding (Supervisor, Medical Coding & Auditing)** serves as a Subject Matter Expert (SME) in multi-specialty medical coding, documentation compliance, and quality assurance. In this role, you will direct and empower an internal coding team, streamlining day-to-day workflows, auditing performance, and driving continuous process improvement. You will also oversee the accuracy and quality of our global coding vendor partners, ensuring our BOOST clients receive high-caliber coding support that optimizes practice success.
Direct and manage the internal department’s day-to-day coding and auditing processes.
Establish quality assurance workflows, establish guidelines, and delegate work across internal and global teams to optimize operational efficiency.
Oversee coding and billing compliance monitoring for gGastro/gMed and EMA/PM BOOST clients.
Serve as the primary coding SME for ModMed India COE coders and the broader BOOST team.
Resolve complex coding queries, documentation clarifications, and billing items to ensure accurate claim generation.
Partner with the Manager of Medical Coding and Auditing to conduct recurring quality calls with global coding vendors.
Analyze coding denial trends, drive root-cause analysis, lead knowledge transfer sessions, and conduct regular trainings for internal and vendor teams.
Proactively design, create, and maintain Standard Operating Procedures (SOPs), Quick Reference Guides (QRGs), and client-specific instruction sets for gMed and EMA/PM platforms.
Develop client-facing communications and workflow guides to elevate client understanding of coding best practices.
Partner with the People Team (Talent Acquisition and Business Partners) to recruit, interview, onboard, and train top talent.
Conduct regular 1:1 performance meetings (weekly/biweekly) and execute annual and mid-year performance reviews.
Mentor staff to maximize potential, efficiency, and professional growth.
Participate in BOOST committee calls to assess coding requirements and resolve compliance items.
Team Leadership: Builds high-performing, engaged teams through empathetic leadership, continuous coaching, and strategic talent development.
Results Driven: Consistently achieves high-quality outcomes, overcomes obstacles, and inspires others to excel.
Customer Focus: Establishes strong relationships internally and externally, delivering client-centric solutions that create true customer delight.
Business Savvy: Applies technical and industry coding expertise to elevate team efficiency and positively impact overall business health.
Disseminates critical operational updates internally and externally.
Acts as the final authority on operational coding procedures and day-to-day task delegation.
Education: Bachelor’s Degree or equivalent practical experience.
Required Certification:Active certification in at least one of the following:
Certified Professional Coder
Certified Outpatient Coder
Certified Coding Specialist - Physician
Demonstrated background in multi-specialty medical coding and documentation auditing.
Proven leadership capability or team management experience.
Strong expertise with physician billing workflows and electronic health record (EHR) systems.
Active Certified Professional Medical Auditor (CPMA) certification in addition to CPC, COC, or CCS-P.
Direct experience working with EMA/PM or gGastro/gMed platforms. Previous experience managing global vendor performance and remote team dynamics.
At ModMed, we believe it’s important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits:
- Meals & Snacks: Enjoy complimentary office lunches & dinners on select days and healthy snacks delivered to your desk,
- Insurance Coverage: Comprehensive health, accidental, and life insurance plans, including coverage for family members, all at no cost to employees,
- Allowances: Annual wellness allowance to support your well-being and productivity,
- Earned, casual, and sick leaves to maintain a healthy work-life balance,
- Bereavement leave for difficult times and extended medical leave options,
- Paid parental leaves, including maternity, paternity, adoption, surrogacy, and abortion leave,
- Celebration leave to make your special day even more memorable, and company-paid holidays to recharge and unwind.
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