Team Manager, RCM Coding

ModMed Technologies India Private Limited; Hyderabad; On-site; INR 1,200,000 - 2,200,000; Full time

Benefits offered by this job

Meals & Snacks

Health Insurance

Wellness Allowance

Leaves & Leave options

Parental Leave

Company Holidays

Job summary

ModMed India COE is seeking a Team Manager for RCM Coding to lead daily coding and auditing operations, ensuring compliance and high-quality outcomes. You will act as a senior coding SME, resolve complex queries, and drive knowledge sharing across global teams.

You will partner with global vendors, monitor denial trends, and design SOPs and client guides to improve efficiency and client satisfaction. Strong leadership and EHR proficiency are essential.

Qualifications

• Bachelor’s degree or equivalent practical experience required.
• Active Certification CPC/CCS/CPMA strongly preferred.
• Demonstrated background in multi-specialty medical coding and documentation auditing.
• Proven leadership capability or team management experience.
• Strong expertise with physician billing workflows and EHR systems.

Responsibilities

• Direct and manage the internal department’s day-to-day coding and auditing processes.
• Oversee coding and billing compliance monitoring for clients.
• Serve as the primary coding SME for ModMed India COE coders and BOOST team.

Skills

Leadership

Medical coding

EHR systems

Cross-functional collaboration

Quality assurance

Education

Bachelor’s Degree or equivalent

CPC/CCS/CPMA certification

Tools

EMA/PM

EHR platforms

Job description

Join the Team Modernizing Medicine At ModMed

At ModMed, we’re not just building software—we’re reimagining the healthcare experience.

Founded in 2010 by a practicing physician and a successful tech entrepreneur, we took a radically different approach: we hired doctors and taught them how to code. This “for doctors, by doctors” philosophy has allowed us to create an AI-enabled, specialty‑specific cloud platform that places patients at the center of care.

A Culture of Excellence

When you join ModMed, you’re joining an award‑winning team recognized for innovation and employee satisfaction. From our global headquarters in Boca Raton Florida, and extensive employee base in Hyderabad India, we are a team of 4,500+ passionate problem‑solvers on a mission to increase medical practice success and improve patient outcomes:

• Consistently ranked as a Top Place to Work 2025
• Globee Business Awards: Gold Globee for “Technology Team of the Year” 2025
• Black Book Awards: Ranked #1 EHR in 11 Specialties
• Florida Venture Forum: Venture‑Backed Company of the Year

We are growing fast, thinking big, and we are just getting started. Ready to modernize medicine with us?

Team Manager, RCM Coding

At ModMed, we are placing doctors and patients at the center of care through an intelligent, specialty‑specific cloud platform. We envision a world where the software we build increases medical‑practice success and improves patient outcomes. When you join our team, you embody our core values: Create customer delight Save time Innovate boldly, then make things happen Align passion with purpose Think big. Have fun. Do good.

Reports To: Wendy Rogers, Manager, Medical Coding. Role Type: People Manager.

Primary Duties & Responsibilities

Operational Leadership & Quality Assurance

• Direct and manage the internal department’s day-to-day coding and auditing processes.
• Establish quality assurance workflows, establish guidelines, and delegate work across internal and global teams to optimize operational efficiency.
• Oversee coding and billing compliance monitoring for gGastro/gMed and EMA/PM BOOST clients.

Subject Matter Expertise & Query Support

• Serve as the primary coding SME for ModMed India COE coders and the broader BOOST team.
• Resolve complex coding queries, documentation clarifications, and billing items to ensure accurate claim generation.

Vendor Oversight & Denial Mitigation

• Partner with the Manager of Medical Coding and Auditing to conduct recurring quality calls with global coding vendors.
• Analyze coding denial trends, drive root‑cause analysis, lead knowledge transfer sessions, and conduct regular trainings for internal and vendor teams.

Process Innovation & Documentation

• Proactively design, create, and maintain Standard Operating Procedures (SOPs), Quick Reference Guides (QRGs), and client‑specific instruction sets for gMed and EMA/PM platforms.
• Develop client‑facing communications and workflow guides to elevate client understanding of coding best practices.

Key Attributes & Organizational Scope

Team Leadership

• Builds high‑performing, engaged teams through empathetic leadership, continuous coaching, and strategic talent development.

Results Driven

• Consistently achieves high‑quality outcomes, overcomes obstacles, and inspires others to excel.

Customer Focus

• Establishes strong relationships internally and externally, delivering client‑centric solutions that create true customer delight.

Business Savvy

• Applies technical and industry coding expertise to elevate team efficiency and positively impact overall business health.

Communication & Analysis Complexities

• Communicates cross‑functionally across multiple business units, countries (US & India), and globally across the enterprise.
• Disseminates critical operational updates internally and externally.

Problem Solving & Decision Making

• Solves complex coding scenarios, resolves team workflow roadblocks, and establishes guidelines for client success.
• Acts as the final authority on operational coding procedures and day‑to‑day task delegation.

Innovation

• Continuously modernizes workflows, develops training presentations, and builds comprehensive knowledge‑transfer materials to boost accuracy.

Job Qualifications & Requirements

Minimum Requirements

• Education: Bachelor’s Degree or equivalent practical experience.
• Required Certification: Active certification in at least one of the following: Certified Professional Coder, Certified Outpatient Coder, Certified Coding Specialist - Physician Experience.
• Demonstrated background in multi‑specialty medical coding and documentation auditing.
• Proven leadership capability or team management experience.
• Strong expertise with physician billing workflows and electronic health record (EHR) systems.

Preferred Qualifications

• Active Certified Professional Medical Auditor (CPMA) certification in addition to CPC, COC, or CCS-P.
• Direct experience working with EMA/PM or gGastro/gMed platforms.
• Previous experience managing global vendor performance and remote team dynamics.

ModMed Benefits Highlight

• Meals & Snacks: Enjoy complimentary office lunches & dinners on select days and healthy snacks delivered to your desk.
• Insurance Coverage: Comprehensive health, accidental, and life insurance plans, including coverage for family members, all at no cost to employees.
• Allowances: Annual wellness allowance to support your well‑being and productivity.
• Earned, casual, and sick leaves to maintain a healthy work‑life balance.
• Bereavement leave for difficult times and extended medical leave options.
• Paid parental leaves, including maternity, paternity, adoption, surrogacy, and abortion leave.
• Celebration leave to make your special day even more memorable, and company‑paid holidays to recharge and unwind.

It takes more than just a great product to modernize medicine. It takes a great team.

Our web and mobile applications are transforming healthcare information technology to increase practice efficiency and improve patient outcomes.