Team Manager - Credit Cards

Standard Chartered Plc; Mumbai; On-site; INR 900,000 - 1,500,000; Full time

Benefits offered by this job

Inclusive culture

Competitive compensation

Retirement & insurance

Generous leave

Flexible work

Wellbeing support

Learning & development

Job summary

Standard Chartered PLC is seeking a results-driven team leader in Mumbai to drive affluent credit card sales through internal channels and branch sourcing. You will manage a 7-8 member team, set targets, and execute bank strategy to deepen customer relationships.

The role emphasizes need-based selling, high performance, and leadership in a dynamic banking environment, with opportunities to influence risk-conscious growth.

Qualifications

• Strong interpersonal and customer-facing skills required.
• Understanding of banking products and services is essential.
• Ability to analyze management information and drive decisions.
• Proven leadership and team-management capabilities.

Responsibilities

• Achieve team sales targets and budgets.
• Segment-focused, needs-based selling to drive credit card penetration.
• Lead a Credit Cards Clients Team by leveraging internal channels and branch sourcing.

Skills

Interpersonal skills

Customer orientation

Banking knowledge

Management information skills

Education

Graduate/postgraduate

Job description

• Meet the business objectives initiated by the respective country Retail Assets Business- Cards
• Customer focused need-based selling to our existing customers.
• Deepen customer relationship and sell credit cards and maximize penetration from Internal channels only
• Managing the team of 7-8 People and driving affluent sales and bank strategy

Key Responsibilities

• Achieve Team sales target/budget
• Segment focus, customer focussed needs-based selling
• Being a Credit Cards Clients Team manager, focus has to be on internal Branch and Intra channel sourcing HVS customer relationship and fulfilling needs with respect to Assets.

People and Talent

• Set direction and drive high performance by translating strategy into clear direction, aligning individual goals to team outcomes and providing regular, constructive feedback.
• Develop talent and capability through coaching and career conversations that build critical skills, stretch potential and prepare individuals for future opportunities.
• Lead by example by role-modelling the Bank’s valued behaviours, upholding strong risk and conduct standards, exercising sound judgment, and creating an inclusive team culture that supports wellbeing, values diverse perspectives, and drives accountability.

Skills and Experience

Must-have Skills

• Good Interpersonal Skills
• Customer and Service Orientation
• Banking knowledge
• Management Information Skills

Other Skills

• Competitive awareness & benchmarking
• Excellent communication, interpersonal & relationship building skills
• Able to pick up new concepts quickly
• Able and excited about going out to meet new customers
• Coordinate customer events for the cluster along with the product team
• Aggressive Sales call plans to acquire large prospective customers through referrals.

Qualifications

Key Experiences

• Extensive sales experience (2 to 5 years)

Certifications / Qualifications (only where mandatory)

• Graduate/ Postgraduate, consistent academic career

Languages

• English / Hindi

About Standard Chartered

We're a global bank connecting clients to our differentiated network, offering growth opportunities in the world's most dynamic markets. Our strategy, which combines cross-border capabilities and leading wealth management expertise, helps us deliver our purpose - to drive commerce and prosperity through our unique diversity.

Over our 170-year history, and across a unique geographical footprint connecting Asia, Africa and the Middle East to each other and the world, we've built a bank like no other, with diverse capabilities and partnerships that set us apart.

What We Offer

• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions, and geographies.
• In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global employee assistance programme, sick leave, mental health first-aiders and self-help toolkits.
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual, and digital learning.

Visit our careers website to learn more about us: www.sc.com/careers.