Relationship Manager - Employee Banking

Standard Chartered India; Hyderabad; Hybrid; INR 600,000 - 1,000,000; Full time

Benefits offered by this job

Competitive salary

Annual leave and holidays

Flexible work options

Job summary

Standard Chartered India is seeking a results-driven sales professional to lead client acquisition and revenue growth for corporate and retail banking products in Hyderabad. You will build relationships with corporate clients, understand their payroll and retail banking needs, and drive referrals and cross-selling while meeting individual and team targets.

The role emphasizes financial product knowledge, prospecting, and proactive risk and compliance awareness, with flexible working options

Qualifications

• Graduate degree required; MBA preferred.
• Sales experience of at least 1 year in FMCG, Office automation or Retail Banking advantageous.
• Experience with Deposit and Asset Products of a Bank would be an advantage but not a prerequisite.
• Strong communication and negotiation skills with the ability to influence outcomes.
• Good knowledge of the market and customer segments would be advantageous.

Responsibilities

• Meet the business objectives of the Retail Clients business in the country.
• Need-based selling focusing on customer needs.
• Deepen customer relationships and maximize penetration.
• Cross-sell wealth and other bank products after required certifications.

Skills

Prospecting

Product knowledge

Upselling

Cross selling

Time management

Willingness to learn

Education

Graduate

MBA preferred

Job description

Job Summary

• Creates and conducts proposal presentations for the portfolio assigned.
• Responsible to maintain cordial relationship with the corporate clients.
• Drive revenue growth to the business with the existing and new corporate customers.
• Ensure knowledge about the market all times to upgrade and rise up to the occasion.
• Ensure that individual targets are met, along with group targets.
• Ensure productivity and cross-sell various products.
• Focus on acquiring new clients - identification of targets
• Plan the client acquisition strategy.
• Resolving customer queries and other service issues to maintain customer satisfaction

• Creates and conducts proposal presentations for the portfolio assigned.
• Responsible to maintain cordial relationship with the corporate clients.
• Drive revenue growth to the business with the existing and new corporate customers.
• Ensure knowledge about the market all times to upgrade and rise up to the occasion.
• Ensure that individual targets are met, along with group targets.
• Ensure productivity and cross-sell various products.
• Focus on acquiring new clients - identification of targets
• Plan the client acquisition strategy.
• Resolving customer queries and other service issues to maintain customer satisfaction

and to meet client excellence.

Key Responsibilities

• Meet the business objectives initiated by the respective country Retail Clients business
• Customer focus need-based selling
• Deepen customer relationship and maximize penetration
• Fullfills corporate employees’ banking needs including payroll and other retail products.

Strategy

• Meet the business objectives initiated by the respective country Retail Clients business
• Customer focus need-based sellingDeepen customer relationship and maximize penetration
• Fullfills corporate employees’ banking needs including payroll and other retail products.

Business

• Achieve personal sales target
• Segment focus, customer focus needs-based selling
• Actively reducing Non- funding, Sales Error and Increase the Premium Sourcing.
• Job requires generating referrals / cross-selling other products of the bank, such as investments, insurance, mortgages, credit cards ,personal loans etc All relevant internal and external certification to be completed prior to referring / selling wealth products.
• Help Drive the Employee Banking one bank agenda

Processes

• Operational quality - Errors free customer application & documentation
• Responsive and responsible selling
• Practice appropriate sales and marketing

Risk Management

• Conduct CDD, MLP & TCF diligently
• Zero tolerance – Fraud, Mis-selling
• Attend training, acquire knowledge and apply to job function

Governance

• Adhere to all policies, guidelines and procedures, comply with local regulatory requirements
• To comply with all applicable money laundering prevention procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer and line manager

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, elevate, mitigate and resolve risk, conduct and compliance matters.

Skills And Experience

• Prospecting
• Product knowledge
• Upselling & Cross selling
• Time management
• Willingness to learn

Qualifications

• Must be a graduate. MBA’s will be preferred.
• Sales experience of at-least 1 year in the FMCG, Office automation or Retail Banking industry would be an advantage.
• Experience in handling Deposit and Asset Products of a Bank would be an advantage but not a pre-requisite.
• Good knowledge of the selected market and customer segments would be an advantage.
• Strong communication and negotiation skills with the ability to influence outcomes.
• Strong inter-personal skills, which encourages and promotes enthusiasm and team spirit.
• All relevant internal and external certification to be completed prior to referring / selling wealth products.

About Standard Chartered

We're a global bank connecting clients to our differentiated network, offering growth opportunities in the world's most dynamic markets. Our strategy, which combines cross-border capabilities and leading wealth management expertise, helps us deliver our purpose - to drive commerce and prosperity through our unique diversity.

Over our 170-year history, and across a unique geographical footprint connecting Asia, Africa and the Middle East to each other and the world, we've built a bank like no other, with diverse capabilities and partnerships that set us apart.

What We Offer

• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions, and geographies.
• In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global employee assistance programme, sick leave, mental health first-aiders and self-help toolkits.
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual, and digital learning.

Visit our careers website to learn more about us: www.sc.com/careers.