Team LeaderBPO

VRSamadhan; Thane; On-site; INR 600,000 - 1,000,000; Full time

Job summary

VRSamadhan is seeking a dynamic leader to manage a team of outbound sales representatives based in Thane, Maharashtra. You will lead the team to meet sales targets and quality standards while providing coaching and training to enhance their performance.

This role involves monitoring team members, preparing performance reports, and acting as the point of contact for escalations. Your leadership will foster a supportive environment and help drive team success.

Responsibilities

• Lead and manage a team of outbound sales representatives to achieve sales targets.
• Provide ongoing coaching and training to enhance team skills.
• Monitor team performance and take corrective actions as needed.
• Motivate team members and foster a positive work environment.
• Collaborate with teams to improve processes and performance.
• Conduct regular team meetings to communicate updates and expectations.
• Act as a point of contact for escalations and issue resolution.
• Prepare and present reports on team performance to senior management.

Job description

Job Responsibilities

• Lead and manage a team of outbound sales representatives, ensuring they meet or exceed sales targets, quality standards, and KPIs.
• Provide ongoing coaching, training, and feedback to team members to enhance their sales skills, product knowledge, and customer interaction techniques.
• Monitor team performance through regular call monitoring, performance reviews, and data analysis, taking corrective actions as needed to address performance gaps and ensure goals are met.
• Motivate and inspire team members to achieve their full potential, fostering a positive and supportive work environment.
• Collaborate with operations, training, and quality teams to identify training needs, process improvements, and best practices to enhance team performance and efficiency.
• Conduct regular team meetings to communicate goals, expectations, and performance updates, and facilitate open communication and problem-solving.
• Act as a point of contact for escalations, customer inquiries, and issue resolution, ensuring timely and effective resolution of issues.
• Prepare and present reports and analysis on team performance, trends, and key metrics to senior management, highlighting achievements, challenges, and opportunities for improvement.