BPO Supervisor

NTT DATA North America; Gurugram District; On-site; INR 800,000 - 1,200,000; Full time

Benefits offered by this job

All equipment required for your role

Virtual paid training

Comprehensive benefits package (medical, vision, and dental)

Employee Assistance Program

RRSP program options

Short‑ and Long‑Term Disability options

Rewards and Recognition programs

Internal career advancement opportunities

Job summary

NTT DATA North America is seeking a Sales Team Leader in Gurugram District to oversee a team of outbound sales agents. This role focuses on achieving revenue targets, ensuring KPI delivery, and nurturing client relationships through effective coaching and management.

The ideal candidate will have at least 5 years of sales experience and 2–3 years in a leadership role, preferably in the Telecom/BPO sector. Candidates must demonstrate strong leadership, communication, and analytical skills.

Qualifications

• 5+ years of sales experience.
• 2–3 years in team leadership role.
• Telecom/BPO experience preferred.

Responsibilities

• Lead, manage, and develop a team of outbound sales agents.
• Drive daily, weekly, and monthly sales targets and KPIs.
• Conduct regular performance reviews and coaching sessions.
• Motivate and engage team members to maximize productivity.
• Manage daily KPI delivery and operational performance.
• Ensure adherence to dialer usage, lead management, and sales processes.

Skills

Strong leadership and team management capability

Deep understanding of sales KPIs and forecasting

Excellent coaching and mentoring skills

Strong communication and stakeholder management

Analytical and data‑driven decision‑making ability

Job description

Work Schedule

• Shift Timing: US–Canada Shift (Night Shift – aligned to North American time zones)
• Working Hours: 10 hours per shift (including breaks as per company policy)
• Work Mode: 100% Work from Office
• Transportation: Company‑provided pick‑up and drop facility (for night shifts)

Benefits

• All equipment required for your role
• Virtual paid training
• Comprehensive benefits package (medical, vision, and dental)
• Employee Assistance Program
• RRSP program options
• Short‑ and Long‑Term Disability options
• Rewards and Recognition programs
• Internal career advancement opportunities

Role Summary

The Sales Team Leader is responsible for leading a team of outbound sales agents, driving revenue targets, ensuring KPI delivery, and maintaining strong client relationships through effective coaching and operational management.

Key Responsibilities

Team Leadership & Performance Management

• Lead, manage, and develop a team of outbound sales agents
• Drive daily, weekly, and monthly sales targets and KPIs
• Conduct regular performance reviews and coaching sessions
• Motivate and engage team members to maximize productivity

Coaching & Development

• Provide structured coaching through side‑by‑side and remote monitoring
• Develop individual performance improvement plans
• Enable skill development through feedback and training interventions
• Drive quartile performance improvement across the team

Sales & Operational Execution

• Manage daily KPI delivery and operational performance
• Ensure adherence to dialer usage, lead management, and sales processes
• Monitor interval‑level productivity and adherence
• Support resolution of customer concerns to enhance experience

Reporting & Analytics

• Track and report team performance metrics to internal and external stakeholders
• Analyze trends and implement corrective actions
• Forecast performance and manage sales delivery cadence

Stakeholder & Client Management

• Act as a key point of contact for client communication
• Build strong relationships and ensure alignment with expectations
• Represent team performance in business reviews

Process & Continuous Improvement

• Implement sales strategies and performance improvement initiatives
• Participate in calibration sessions to ensure consistency
• Drive adoption of best practices and new technologies

Required Skills

• Strong leadership and team management capability
• Deep understanding of sales KPIs and forecastingExcellent coaching and mentoring skills
• Strong communication and stakeholder management
• Analytical and data‑driven decision‑making ability

Eligibility

• 5+ years of sales experience
• 2–3 years in team leadership role
• Telecom/BPO experience preferred