Team Leader - Voice Mumbai

Foundever; Mumbai; On-site; INR 550,000 - 750,000; Full time

Job summary

Sitel Corp. in Mumbai (Andheri) seeks a Team Leader for International Process to guide a voice-based team and ensure client satisfaction. You will oversee performance, coaching, and daily operations in a 24x7 environment.

The ideal candidate has at least 1 year of team leadership experience, strong Excel/reporting skills, and excellent communication and adaptability. This role focuses on international processes with opportunities for growth.

Qualifications

• Minimum 1 year of experience as a team leader (voice process).
• Experience in international process preferred.
• Strong in Excel and reporting and analytics.

Responsibilities

• Lead and mentor a team of agents in an international process.
• Handle client interactions and escalation management.
• Maintain reports and metrics using MS Excel.

Skills

Team Management

Client Handling

MS Excel Proficiency

Communication & Leadership

Problem Solving & Adaptability

Education

HSC / Graduate

Job description

Req ID#: 416783Mumbai, India, IN, Mumbai, InJob Description:About UsJob SummaryWe’re Hiring – Team Leader (International Process) Location: Andheri MumbaiEducation: HSC / GraduateExperience: Minimum 1 Year as a Team Leader (Voice process only no back office experience)Process: International (Only International Process applicants should apply)Shift Window: 24×7 Week Offs: Any 2 days in a weekExperience in team handling Prior client management exposure Strong in Excel & reporting Excellent communication skills Proven people management & leadership skills Quick learner with strong adaptability Experience handling attrition & shrinkage Key Skills: Team Management Client Handling MS Excel Proficiency Communication & Leadership Problem Solving & AdaptabilityPrimary Job ResponsibilitiesSkills/Knowledge/AbilitiesEducationExperience TargetSpecialized Certifications