TEAM Leader Operations | ONLY For MALAD | US Process

Hiresquad; Mumbai; On-site; INR 810,000 - 990,000; Full time

Job summary

Hiresquad in Mumbai is seeking a Team Lead for its International BPO operations in Malad. On papers the designation is Assistant Manager, but the roles are Team Lead.

Candidate should have 3+ years in BPO, graduation, and be comfortable with rotational shifts. Marathi language proficiency is mandatory. Immediate joiners preferred; work from office in Malad.

Qualifications

• 1+ year of experience as Team Lead in International BPO.
• Graduate required for candidacy.
• Willingness to work in rotational shifts.
• Excellent verbal and written communication skills.
• Experience with attrition, shrinkage, CSAT, SLA.
• Based in Malad, Mumbai; Marathi language required.

Responsibilities

• Lead and manage international BPO teams and operations.
• Monitor SLAs, CSAT, shrinkage, and attrition metrics.
• Coordinate rotational shifts and off days for the team.
• Drive process improvements and performance reporting.

Skills

Team Leadership

Marathi language

Communication skills

International BPO experience

Education

Graduation

Job description

TEAM LEADER || INTERNATIONAL BPO || MALAD

MUST BE AWARE OF MARATHI LANGUAGE

On Papers Candidate Will Get the Designation Of Assistant Manager But Roles Will Be of Team Lead

Mandate - Need 1 + Yrs of Exp as a Team Lead in to International BPO ( Mandate)

For - Malad (Mumbai)

CTC - Up to 9LPA

Need Only Graduates

Willingness to work in rotational shifts and on rotational offs

Excellent verbal and written communication skills

5 Days Working

Opportunity to work in a fast-paced, international work environment

Immediate Joiners/ 1 month notice holders

Work from Office

Experience working into BPO Domain is a MUST

Should have experience in Team Handling- Attrition, Shrinkage, CSAT,

SLA Management

Overall 3+ years in BPO/ Contact Center