Team Leader - Customer Services

Three Across; Thane; On-site; INR 600,000 - 900,000; Full time

Job summary

A leading BPO firm is seeking a hands-on Team Leader with international BPO experience to manage operations for an enterprise client process. This full-time role based in Navi Mumbai requires at least 1 year of leadership experience in BPO, specifically handling Voice or Blended processes. Excellent communication and people-management skills are essential, along with the ability to work in 24x7 rotational shifts. Immediate joiners preferred.

Qualifications

• Minimum 1 year of experience in an International BPO.
• Must have been designated as Team Leader on paper.
• Comfortable working in 24x7 rotational shifts.
• Immediate joiner available within 1 week.

Responsibilities

• Lead, coach, and drive performance for an enterprise client process.
• Ensure effective management of team operations.
• Ensure quality and client satisfaction.

Skills

Excellent communication skills

People management skills

Experience in Voice/Blended processes

Communication skills

Job description

We’re Hiring | Team Leader – International BPO (Enterprise Client)

• Location: Navi Mumbai
• Shifts: 24x7 (Rotational)
• LOB: Voice / Blended
• Process: International BPO – Enterprise Client

We are looking for a hands‑on Team Leader with International BPO experience to lead, coach, and drive performance for an enterprise client process. Immediate joiners will be preferred.

Key Requirements

• Minimum 1 year of experience in an International BPO
• Current/previous designation must be “Team Leader” (on paper)
• Experience handling Voice or Blended processes
• Excellent communication and people‑management skills
• Comfortable working in 24x7 rotational shifts
• Immediate joiner (can join within 1 week)

Titles don’t create leaders. Impact does.

Other Information

• Seniority level: Mid‑Senior level
• Employment type: Full‑time
• Job function: Other
• Industries: IT Services and IT Consulting

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