Leadership & Development Trainer

FPS Innovation Labs; Pune District; On-site; INR 600,000 - 900,000; Full time

Benefits offered by this job

Competitive compensation

Medical, dental, and vision benefits

Opportunities for career growth

Job summary

A leading global solutions organization is looking for a Leadership & Development Trainer to empower experienced professionals in meeting customer needs. Key responsibilities include managing training programs and delivering effective learning experiences. Candidates should have a minimum of 2 years in adult learning with strong facilitation skills, particularly in BPO environments. This role is based in Pune, India, offering opportunities for professional growth and innovative training practices.

Qualifications

• Minimum of 2 years delivering adult learning programs focused on leadership and behavioral development.
• 4–5 years of total work experience with 3+ years in people management in the BPO industry.
• Proficient in facilitating sessions across diverse audiences.

Responsibilities

• Manage training calendars and coordinate optimal training windows.
• Deliver leadership and behavioral programs across global regions.
• Analyze performance data for curriculum refinement.

Skills

Delivering adult learning programs

Facilitating virtual sessions

Facilitating in-person sessions

Adapting facilitation styles

Understanding of adult learning principles

Customer-focused mindset

Solid understanding of BPO operations

Proficiency in Google Sheets

Learning platforms proficiency

Innovative thinking

Job description

Performance Support: Leadership & Development Trainer

Empowers experienced pros to master complex customer needs and drive measurable business results. Join our team today and unleash your full potential!

About Us

Full Potential Solutions (FPS) is a performance-based, analytically driven omnichannel solutions organization with operations in Kansas City, MO; Chennai, India; Bogota, Colombia; and Manila, Philippines. We put culture and employees first, invest in our people, and offer a competitive suite of benefits including a lucrative compensation program, medical, dental, and vision benefits, and opportunities for high‑potential career growth.

Core Values

• Integrity – Do what’s right for everyone: clients, shareholders, partners & colleagues; team > self and create an atmosphere of mutual respect
• Excellence – Deliver exceptional client results, recognize performance, and relentlessly pursue improvement
• Accountability – Act like an owner, take pride in our work, measure results, and be passionate
• Grace – Respect and appreciate differences, care for one another, humility, make work personal

Mission

To create conditions within which people can thrive!

Duties And Responsibilities

Program Planning & Coordination

• Manage end‑to‑end planning of training calendars, including scheduling sessions across multiple time zones and securing venues.
• Coordinate with department heads to identify optimal training windows, ensuring minimal disruption to business operations.
• Oversee preparation and distribution of digital and physical learning materials, pre‑work assignments, and post‑session toolkits.
• Lead the enrollment process, track participant attendance, and manage waitlists to ensure maximum session occupancy.

Facilitation & Delivery

• Deliver leadership and behavioral development programs across global regions using varied facilitation styles tailored to participant levels and learning needs.
• Create inclusive, safe spaces for meaningful dialogue, reflection, and peer learning in both virtual and in‑person formats.
• Adapt facilitation approach to suit different leadership levels and cultural contexts.
• Lead certification activities and small‑group coaching to certify leaders in Root Cause Analysis, performance coaching, and high‑impact meeting facilitation.

Post‑Training Impact & Sustainability

• Execute structured follow‑up evaluations to measure behavioral change and practical application of leadership principles.
• Analyze performance data to identify recurring friction points and refine curriculum.

Program Implementation & Support

• Partner with the leadership development team and department heads to coordinate and support rollout of global initiatives.
• Ensure smooth delivery and learner engagement across geographies and formats.

Feedback & Continuous Improvement

• Contribute ideas to improve course content, delivery methods, and learning strategies.
• Write professional and leadership training materials.
• Stay current with emerging trends in leadership development and adult learning.

Innovation & Strategy

• Experiment with new facilitation techniques and technologies to enhance learner experience.
• Promote continuous improvement and innovation in leadership development practices.
• Collaborate with stakeholders to evolve global learning strategy.

Qualifications

• Minimum of 2 years delivering adult learning programs focused on leadership and behavioral development.
• 4–5 years of total work experience and 3+ years of people management in the BPO/call center industry.
• Proficiency in Google Sheets.
• Proven ability to facilitate virtual and in‑person sessions across diverse audiences and geographies.
• Skilled in adapting facilitation styles for different leadership levels, learning contexts, and cultural nuances.
• Strong understanding of adult learning principles, leadership development practices, and behavioral science frameworks.
• Customer‑ and employee‑focused mindset with solid understanding of call center operations and frontline leadership challenges.
• Proficiency in learning platforms and virtual facilitation tools.
• Curious, open to feedback, and committed to continuous learning and innovation in leadership development.

Location

Pune, India

Contact

For inquiries, contact FOX Talent Acquisition