Team Leader or Assistant Manager International BPO- Malad and Pune

Spes Staffing Solutions; Pune District; On-site; INR 781,000 - 1,228,000; Full time

Job summary

Spes Staffing Solutions in Pune/Mumbai region is hiring an experienced Team Leader / Assistant Manager for International BPO operations. You will lead and mentor teams handling international voice processes across Pune (Viman Nagar) and Mumbai (Malad), ensuring alignment with client SLAs.

You will monitor daily performance, drive KPI attainment, coach team members, conduct performance reviews, handle escalations, and ensure process compliance while boosting customer satisfaction and employee

Qualifications

• Prior experience in an International BPO voice process.
• Team handling experience as a Team Leader or Assistant Manager.
• Strong communication, leadership and stakeholder management skills.
• Experience in managing operational metrics and team performance.

Responsibilities

• Manage and lead teams handling international voice processes.
• Monitor daily operational performance and achieve business targets.
• Track KPIs, SLAs, productivity, quality, attendance and customer satisfaction.
• Conduct team huddles, coaching sessions and performance reviews.
• Handle escalations and ensure effective resolution of customer issues.
• Drive team performance, process compliance and employee engagement.

Skills

Team leadership

Stakeholder management

Communication

Coaching

Performance monitoring

Job description

HOT VACANCY | Team Leader / Assistant Manager International BPO

Location: Mumbao (Malad) and Pune (Viman Nagar)
Experience: Relevant International BPO Operations Experience
Designation: Team Leader / Assistant Manager (AM)

Job Description

We are hiring experienced professionals for Team Leader / Assistant Manager positions in International BPO Operations at Pune.

Key Responsibilities

• Manage and lead teams handling international voice processes.
• Monitor daily operational performance and achieve business targets.
• Track KPIs, SLAs, productivity, quality, attendance and customer satisfaction.
• Conduct team huddles, coaching sessions and performance reviews.
• Handle escalations and ensure effective resolution of customer issues.
• Drive team performance, process compliance and employee engagement.

Mandatory Requirements

• Prior experience in an International BPO voice process.
• Team handling experience as a Team Leader or Assistant Manager.
• Strong communication, leadership and stakeholder management skills.
• Experience in managing operational metrics and team performance.

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