Team Lead- International Process- BPO

Tech Mahindra; Pune District; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Tech Mahindra in Pune seeks a dynamic Team Leader - International Process BPO to drive operational excellence in customer service. You will lead and coach frontline associates, monitor SLA delivery, and collaborate with stakeholders to achieve high customer satisfaction.

With 2–5 years in BPO/Contact Center environments and prior team-leading experience, you will analyze performance trends, implement improvements, and foster engagement while ensuring governance and compliance.

Qualifications

• Lead and coach frontline associates.
• Drive SLA, productivity, quality & customer satisfaction targets.
• Manage escalations and stakeholder communications.
• Analyze performance trends and implement process improvements.
• Foster employee engagement and team development.
• Ensure compliance, governance, and operational excellence.

Responsibilities

• Lead and coach frontline associates.
• Drive SLA, productivity, quality & customer satisfaction targets.
• Manage escalations and stakeholder communications.
• Analyze performance trends and implement process improvements.
• Foster employee engagement and team development.
• Ensure compliance, governance, and operational excellence.

Skills

Leadership

People Management

Stakeholder Management

Customer Experience

Analytics & Reporting

Problem Solving

Excel

PowerPoint

Job description

Hiring | Team Leader - Customer Service Operations- International Process | Pune

Looking for a dynamic Team Leader - International Process BPO to drive operational excellence and lead high-performing customer service teams.

• Lead and coach frontline associates
• Drive SLA, productivity, quality & customer satisfaction targets
• Manage escalations and stakeholder communications
• Analyze performance trends and implement process improvements
• Foster employee engagement and team development
• Ensure compliance, governance, and operational excellence

Key Skills:

Leadership | People Management | Stakeholder Management | Customer Experience | Analytics & Reporting | Problem Solving | Excel & PowerPoint

Experience:

2-5 years in Operations, Customer Service, or Contact Center environments, with prior team handling experience preferred.

Note- Please apply only if you have minimum 2 years' experience as a Team Lead in BPO International Process

If you are passionate about developing teams, delivering results, and creating exceptional customer experiences, we'd love to connect.

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