Senior Team Leader

Hiresquad; Pune District; On-site; INR 810,000 - 990,000; Full time

Job summary

Hiresquad in Pune, India is seeking a Team Leader for an international BPO setup. The role demands 3+ years in BPO/Contact Center and 1+ year as a Team Lead in International BPO, with strong communication skills and office-based work. Rotational shifts and 5-day workweek form part of the schedule.

The position offers exposure to shrinkage, attrition, CSAT and SLA management in a fast-paced global environment; graduates only need apply. WFO in Pune with competitive CTC up to 9 LPA.

Qualifications

• 1+ year of experience as Team Lead in International BPO (mandate).
• 3+ years overall in BPO/Contact Center environment.
• Experience in team handling including attrition, shrinkage, CSAT, and SLA management.
• Excellent verbal and written communication skills.

Responsibilities

• Lead a team in an international BPO setup.
• Monitor and drive CSAT, SLA adherence, and shrinkage targets.
• Manage attrition and team performance under HR policies.
• Coordinate with cross-functional teams to ensure service delivery.

Skills

Team leadership

CSAT management

SLA management

Attrition management

Education

Graduation

Job description

TEAM LEADER || INTERNATIONAL BPO

For Technical Process

Technical Support Exp Preferred { NOT MANDATE

On Papers Candidate Will Get the Designation Of Assistant Manager But Roles Will Be of Team Lead

Mandate - Need 1 + Yrs of Exp as a Team Lead in to International BPO ( Mandate)

For - Pune

CTC - Up to 9 LPA

Need Only Graduates

Willingness to work in rotational shifts and on rotational offs

Excellent verbal and written communication skills

5 Days Working

Opportunity to work in a fast-paced, international work environment

Work from Office

Experience working into BPO Domain is a MUST

Should have experience in Team Handling- Attrition, Shrinkage, CSAT, SLA Management

Overall 3+ years in BPO/ Contact Center