Team Leader-Non Voice Process-Mayiladuthurai

Imarque Solutions; Mayiladuthurai; On-site; INR 279,000 - 390,600; Full time

Benefits offered by this job

Incentives

Attendance Allowances

Referral Bonus

Sunday & Holiday Pay

Job summary

A leading BPO company in Mayiladuthurai is seeking a Team Leader with over 1 year of experience in the non-voice process and strong team management skills. The candidate should be bilingual in Tamil and English and proficient in Excel. Responsibilities include overseeing team performance, preparing reports, and driving improvements. The role offers various perks, including incentives and holiday pay.

Qualifications

• Minimum 1 year in Non Voice process from a domestic call center.
• Strong team handling experience required.
• Good working skills in systems.

Responsibilities

• Oversee team performance and attrition.
• Prepare daily performance reports.
• Manage all team reports and drive performance improvements.

Skills

Team management

Performance improvement

Excel proficiency

BPO experience

Bilingual (Tamil & English)

Job description

Role & responsibilities

We are looking for Team Leader with Call centre / BPO experience, who can travel with us with our professional path

Preferred candidate profile

Responsible for team Performance, Attrition and shrinkage. Prepare Daily reports. Manage and Handle all the team reports and improve performance on daily basis.

Knowledge of Excel & good working skills in Systems.

Required Candidate profile

Candidate with 1+yr in Non Voice process from domestic Call center domain with strong Team Handling experience. Candidate must have Tamil & English.

Perks and benefits

Incentives, Attendance Allowances, Referral Bonus, Sunday & Holiday Pay