Sales Team Lead - BPO - Voice Process

Imarque Solutions; Chennai District; Presencial; INR 600.000 - 800.000; Jornada completa

Descripción de la vacante

Imarque Solutions in Chennai is seeking a Sales Team Leader to drive BPO sales operations. You will lead a team of outbound/inbound sales executives, coach them to achieve daily, weekly, and monthly revenue targets, and report performance to senior management.

The ideal candidate has 1–2 years of experience as a Team Leader in a BPO sales environment, strong leadership, and familiarity with CRM tools and dialer systems. Immediate joiners preferred; location at Teynampet & T. Nagar, Chennai.

Formación

• 1–2 years of mandatory Team Leader / Assistant Team Leader experience in a BPO sales environment.
• Graduation or diploma in any stream.
• Excellent English communication; knowledge of Tamil is an added advantage.
• Familiar with BPO metrics, CRM tools and dialer systems.

Responsabilidades

• Lead a team of 15–20 sales representatives, conduct regular coaching and performance reviews.
• Drive targets and KPIs, ensure SLAs are met.
• Monitor live calls, manage shift rosters and provide real-time feedback.
• Track performance metrics and present reports to management.
• Coordinate with training to close skill gaps and reinforce product knowledge.
• Drive retention through motivation and incentive programs.

Conocimientos

English communication

Leadership

CRM tools

Dialer systems

Team management

Educación

Graduation or Diploma in any stream

Descripción del empleo

Job Title: Sales Team Leader (BPO Operations)

Location: Teynampet & T. Nagar, Chennai

Experience Required: 1 to 2 years of relevant experience as a Team Leader in a BPO/Call Center environment

Notice Period: Immediate joiners preferred

Contact Person ; Puneetha - AM HR

Contact Number: 9787212794

Position Summary

We are looking for a dynamic and results-driven Sales Team Leader with a proven background in BPO sales operations. In this role, you will lead, coach, and motivate a team of outbound/inbound sales executives to achieve and exceed daily, weekly, and monthly revenue and performance targets. The ideal candidate possesses strong leadership skills, a deep understanding of BPO sales metrics, and the ability to thrive in a fast-paced environment.

Key Responsibilities

• Team Management & Coaching: Lead a team of 1520 sales representatives, conducting regular one-on-ones, performance reviews, and side-by-side coaching to improve conversion rates and pitching techniques.
• Target Achievement: Drive the team to consistently meet or exceed individual and collective sales targets, key performance indicators (KPIs), and service-level agreements (SLAs).
• Floor Supervision: Monitor live calls, provide real-time feedback, manage shift rosters, handle escalations, and maintain floor discipline.
• Reporting & Analysis: Track daily, weekly, and monthly performance metrics (such as conversion rates, AHT, occupancy, and sales volume) and present reports to senior management.
• Training & Development: Identify skill gaps within the team and coordinate with the training department to conduct refresher training on product knowledge, objection handling, and sales scripting.
• Motivation & Retention: Foster a competitive yet positive team culture through daily huddles, incentive programs, and reward-and-recognition initiatives to minimize attrition.

Candidate Requirements

• Experience: 1 to 2 years of mandatory experience working as a Team Leader / Assistant Team Leader in a BPO sales environment (Voice/Outbound sales preferred).
• Education: Graduation or equivalent diploma in any stream.
• Skills:
  • Exceptional communication and interpersonal skills in English (Knowledge of local languages like Tamil is an added advantage).
  • Strong working knowledge of BPO metrics, CRM tools, and dialer systems.
  • Proven ability to handle pressure, drive numbers, and lead people effectively.
• Availability: Immediate joiners or candidates on a very short notice period (0-15 days) will be given first preference.

Work Environment & Shift Details

• Work Location: Teynampet / T. Nagar, Chennai (Candidates must be comfortable working out of these locations).
• Working Days: 6 days a week (Rotational/Fixed offs as per company policy).
• Shift Timings: General shifts