BPO Team Leader Voice Process

Imarque Solutions; Krishnagiri District; On-site; INR 350,000 - 550,000; Full time

Job summary

Imarque Solutions is seeking a Team Leader to drive a customer service team in a fast-paced BPO environment. The role emphasizes daily and monthly target attainment, coaching, and performance reviews to maintain quality and high service standards.

The ideal candidate has 1–3 years of Team Leader experience, strong English communication, and additional Kannada or Telugu language skills. Candidates with BPO/Voice background are preferred for this position.

Qualifications

• 1 to 3 years as a Team Leader/Team Handling role.
• Experience in BPO/Voice/Customer Service preferred.
• Strong communication and leadership abilities.

Responsibilities

• Manage and motivate a team to achieve daily/monthly targets.
• Monitor team performance, productivity, quality, and attendance.
• Conduct regular feedback, coaching, and performance reviews.
• Handle escalations and resolve customer/process-related issues.
• Ensure process compliance and achieve KPI targets.
• Prepare and share daily/weekly performance reports.
• Experience in BPO/Voice/Customer Service preferred.
• Good communication, leadership, and team-handling skills.

Skills

English communication

Leadership

Team handling

BPO/Voice/Customer Service

Job description

Role & responsibilities

• Manage and motivate a team to achieve daily/monthly targets.
• Monitor team performance, productivity, quality, and attendance.
• Conduct regular feedback, coaching, and performance reviews.
• Handle escalations and resolve customer/process-related issues.
• Ensure process compliance and achieve KPI targets.
• Prepare and share daily/weekly performance reports.
• Experience in BPO/Voice/Customer Service preferred.
• Good communication, leadership, and team-handling skills.
• Experience: 1 to 3 years as a Team Leader/Team Handling role.
• Candidates should have good English communication skills.
• Additional language proficiency in Kannada or Telugu is mandatory/preferred.