Team Leader - International Process - Mumbai

White Bulb Technologies India; Mumbai, Thane; On-site; INR 675,000 - 825,000; Full time

Benefits offered by this job

Night shifts

Variable pay (20%)

Job summary

White Bulb Technologies India is seeking a Customer Service Team Leader to manage a team in Thane, Mumbai, coordinating both day and night shifts. The role focuses on delivering high-quality support to international clients with excellent communication skills.

Ideal candidates will have prior team leadership experience, strong interpersonal abilities, and the capacity to oversee shift operations across time zones.

Qualifications

• Experience leading teams handling international customers.
• Excellent communication skills required.
• Willing to work day and night shifts.

Responsibilities

• Lead and mentor the customer service team.
• Ensure service levels for international clients are met.
• Coordinate day and night shifts to ensure coverage.

Skills

Team Leadership

Communication Skills

Experience with International Teams

Job description

We are looking for Customer Service Team Leader - Thane Mumbai.

Experience of Team Leading for internationals.

Excellent Communications skills required.

Day and night shifts are provided. (Mostly night shifts)

CTC is upto 7.5 LPA + Variables of 20%

Role Category

Customer Success, Service & Operations - Other

Education

UG: Graduation Not Required

Key Skills

• Skills highlighted with ‘‘ are preferred keyskills