Team Leader - Voice Mumbai

Sykes; Mumbai; On-site; INR 350,000 - 500,000; Full time

Job summary

Sykes is hiring for a Team Leader (International Process) based in Andheri, Mumbai. The role requires at least 1 year of experience as a Team Leader in a voice process and involves international process work.

The ideal candidate will excel in team management, client handling, and Excel reporting, with strong communication and leadership skills. Shift details and week offs are to be confirmed during onboarding.

Qualifications

• Minimum 1 year of experience as a Team Leader in a voice process.
• Strong client management exposure and leadership skills.
• Excellent communication and quick learning ability.

Responsibilities

• Team management and performance monitoring.
• Coordination with clients and internal teams.
• Excel-based reporting and data analysis.
• Demonstrate leadership and solve problems as they arise.

Skills

Team Management

Client Handling

Communication

Leadership

Problem Solving

Adaptability

Education

HSC / Graduate

Tools

MS Excel

Job description

Job Summary

We re Hiring - Team Leader (International Process) Location: Andheri Mumbai

Education: HSC / Graduate

Experience: Minimum 1 Year as a Team Leader (Voice process only no back office experience)

Process: International (Only International Process applicants should apply)

Shift Window: 24 7 Week Offs: Any 2 days in a week

Experience in team handling, Prior client management exposure, Strong in Excel reporting, Excellent communication skills, Proven people management leadership skills, Quick learner with strong adaptability, Experience handling attrition shrinkage

• Team Management
• Client Handling
• MS Excel Proficiency
• Communication
• Leadership
• Problem Solving
• Adaptability