Team Leader Human In the Loop Operations

RealPage, Inc.; Telangana; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

RealPage, Inc. is seeking a Team Lead with deep expertise in US mortgage underwriting, condo project reviews, and regulatory compliance. You will assess lender performance, manage financial risk, and guide a team of analysts through complex condo and project reviews.

The role requires leading the team, maintaining high-quality standards, and ensuring adherence to agency guidelines across multiple investor programs. Strong communication and organizational skills are essential.

Qualifications

• 5+ years of experience in risk management, US Mortgage, or Underwriting.
• Background in underwriting US mortgages with knowledge of borrowers’ income, assets, and appraisal.
• Bachelor’s degree in Real Estate, Finance, or related field.

Responsibilities

• Review agency and investor guidelines for condo projects across Fannie Mae, Freddie Mac, FHA/VA, and Jumbo investors.
• Review condominium documents, financials, insurance, and related legal files.
• Analyze and approve condo projects per loan program parameters and communicate declines to clients.
• Stay current with guidelines and regulatory requirements; lead and mentor the team to meet SLAs.

Skills

Leadership

Risk management

Underwriting

Communication

Team management

Education

Bachelor’s degree in Real Estate/Finance or related field

Tools

Encompass

Job description

Overview

Purpose of the Role:

As a Team Lead at RealPage, you will assess lender performance, ensure regulatory compliance, and manage financial risk. This role requires a solid background in underwriting US mortgages, knowledge of borrowers’ income and assets, and experience in reviewing escrow or condo documents.

Responsibilities

Key Responsibilities:

Project Review and Analysis:

• Follows and complies with current Agency and Investor project guidelines to ensure standards are met for mortgages sold and delivered, secured by units within Condominium Projects for various investors; Fannie Mae, Freddie Mac, FHA, VA, and various Jumbo investors, as well as Co-op Projects for Fannie Mae and Freddie Mac.
• Detailed review of condominium; questionnaires, financials, insurance, recorded legal documents, as well as review of litigation, ground leases, affordable housing, resale deed restrictions, and private transfer fees, and resale documents.
• Analyze and approve condominium projects per loan program parameters, such as Limited Review, Full Review of Established, New Construction for conventional, FHA, and VA reviews.
• Communicates with the client for any decline or ineligible projects.

Compliance and Guidelines:

• Stay current with relevant guidelines, updates, and industry best practices.
• Ensure all project reviews adhere to current standards and regulatory requirements.

Leadership & Team Management:

• Lead, mentor, and develop a team of Lender Review Analysts to achieve performance targets and quality standards
• Conduct regular performance reviews, provide constructive feedback, and identify training needs.
• Ensure workflow management, task allocation, and SLA adherence across the team.

Desired Skills:

• Demonstrate advanced product knowledge of Condominium project standards for FHA, both SUA and Delrap, Conventional, and other loan programs, such as Jumbo investors.
• Attention to detail, highly organized, and can meet SLA’s set by the company.
• Advanced ability to analyze complex condominium project documents such as CC&Rs, public offering, reserve studies, condominium insurance, and condominium plans.
• Ability to maintain an elevated level of professionalism, customer service, and communication with all parties involved in the loan cycle.
• Proficient with Encompass or other paperless mortgage loan origination systems.

Required Qualifications:

• 5+ years of experience in risk management, US Mortgage, or Underwriting. Atleast 2+ years in a leadership or supervisory role.
• Background in underwriting US mortgages with knowledge of borrowers’ income, assets, and appraisal.
• Bachelor’s degree, Real Estate, Finance, or related field.

Skills & Competencies:

• Excellent verbal and written communication skills.
• Ability to work independently and manage multiple tasks effectively.
• Strong teamwork and interpersonal skills.