Team Leader - Front Office

Hyatt Hotels Corporation; Jaipur; On-site; INR 391,000 - 781,000; Full time

Job summary

Hyatt Hotels Corporation is seeking a Front Office Supervisor to lead guest registration activities and promote hotel services and promotions. You will coach and direct front desk associates, with responsibilities that may include training, scheduling, payroll and interviewing to ensure smooth operations.

The role requires strong communication, the ability to stand for long periods, and prior experience in Front Office operations.

Qualifications

• Demonstrated guest service mindset and ability to work in a fast-paced environment.
• Strong verbal and written communication skills.
• Capacity to stand for long periods.
• Solid understanding of Front Office operations.
• Experience supervising hotel staff preferred.
• Willingness to work flexible and extended hours as required.
• Ability to work weekends and holidays as needed.

Responsibilities

• Front Office Supervisors oversee agents responsible for guest registration and communicating hotel services and promotions.
• They coach, direct, and may train, schedule, payroll and interview team members.
• Role has high guest visibility and directly impacts the guest experience.
• Other duties may include processing payments and responding to guest inquiries.

Skills

Guest service orientation

Verbal and written communication

Stamina and endurance

Front office operations knowledge

Supervisory experience

Flexibility and extended hours

Weekend/holiday availability

Job description

Close Inclusive Collection Job Postings Notification

\"I joined as a server on the catering staff. Thanks to Hyatt's training and support, I now oversee a brilliant team that helps brings events to life.\"

Supervisors possess strong leadership, communication and relationship skills. They are expected to support senior leadership by developing and assuming basic management responsibilities. This role leads other associates by coaching, giving direction and may include training, scheduling, payroll and interviewing.

Front Office Supervisors lead the agents whom are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment and responding to guest inquires.

Qualifications

• A true desire to satisfy the needs of others in a fast paced environment.


• Refined verbal and written communication skills.


• Ability to stand for long periods of time.


• Experience and a thorough understanding of Front Office operations.


• Previous supervisory experience in a Hotel environment preferred


• Ability to work flexible and extended hours as required by the operations of the hotel.


• Must be able to work weekends and holidays as needed

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