General Manager

Hyatt Hotels Corporation; Pune District; On-site; INR 1,500,000 - 3,500,000; Full time

Job summary

Hyatt Hotels Corporation seeks a General Manager to drive performance across hotel operations, focusing on guest satisfaction, brand standards, and financial results. You will lead department heads, oversee budgets, and coordinate cross‑functional teams to ensure smooth operations and high service scores.

The role requires flexible scheduling, including evenings, weekends, and holidays, with a strong emphasis on leadership, accountability, and guest relation excellence.

Qualifications

• Excellent writing and verbal communication skills.
• Experience creating schedules, budgets, and forecasts; payroll, inventories, coaching.
• Ability to operate hotel PMS and accounting systems.
• Brand and NYC experience preferred.
• Strong multitasking, time management and prioritization.
• Proactive, solution‑oriented leadership and guest service focus.

Responsibilities

• Ensure departments achieve or exceed guests' service scores and expectations.
• Assist Department Managers in creating team member schedules within budgets and forecasts.
• Inspect rooms regularly with the team to maintain quality standards.
• Train operations staff in cash handling, payables, inventories, and receivables procedures.
• Provide guest recommendations for local attractions and restaurants.
• Respond to guest reviews and inquiries across channels; manage HR functions.

Skills

Leadership

Budgeting

Staff Management

Operations Management

PMS & Accounting

Multitasking

Guest service excellence

Tools

Hotel PMS

Accounting software

Job description

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"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone."

"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone." Peggy Focheux Duval: Director of Learning & Development, France

General Manager is responsible for driving performance throughout the hotel operations. Direct Department Leaders in supporting the hotel operations, ensuring the overall success of the hotel in all metrics, including employee satisfaction, guest satisfaction, and brand quality standards are being met or exceeded. Ideal candidates will be self-motivated, have major brand and, most importantly, have a positive solution-based focus.

This position requires flexible scheduling availability, which includes evenings, weekends, and holidays.

• Ensure that departments achieve or exceed guests' service scores and expectations.
• Assist Department Managers in preparing team member schedules in accordance with budgets and business forecasts.
• Inspect rooms regularly with the team to ensure that quality standards are being maintained.
• Ensure the operations team is trained in financial control procedures for cash, payables, inventories, and receivables, and that procedures are consistently followed.
• Be familiar with and recommend local attractions and restaurants for guests to visit, and make sure the team is well acquainted with what is in the area.
• Respond to guest reviews and inquiries on all channels.
• Manage human resources functions, including recruiting, hiring, onboarding, performance evaluations, training, and disciplinary actions.
• Work with other departments to ensure operations are running smoothly in tandem with one another.
• Participate in daily Stand-Up meetings for the leadership team and report out on guest scores and other metrics.
• Leading team meetings.
• Develop, implement, and monitor daily, weekly, monthly, and annual department-wide budgets and forecasts.
• Oversee all vendor and personnel contracts throughout the hotel.
• Participate in the creation of annual revenue, expense, and capital budgets.
• Assist in creating incentives for team members.

Qualifications

• Excellent skills in writing and verbal communications
• Experience creating schedules, interviewing potential candidates, reviewing and creating budgets and forecasts, processing payroll, completing inventories, and coaching and counseling team members required
• Ability to operate hotel PMS and accounting systems
• Previous NYC and brand experience preferred
• Ability to multitask, prioritize, and manage time
• Highly motivated team player with strong initiative and desire for achievement, and the ability to motivate others
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary
• Ability to work well in stressful situations
• Readily available and approachable for all team members and guests while providing excellent guest service

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