Team Leader-CREDIT CARD-Support D0

Kotak Mahindra Bank; Vadodara; On-site; INR 250,000 - 450,000; Full time

Job summary

Kotak Mahindra Bank is seeking a Field Sales Team Leader in Vadodara to oversee credit card sales via a team of executives. Responsibilities include guiding recruitment, training, and performance management, while ensuring strict adherence to KYC norms and RBI standards.

The role demands strong leadership, communication, and field presence to drive targets and customer satisfaction. Candidate should have 0–2 years in relevant industry, be graduate, and ready to manage a frontline team across

Qualifications

• Graduate (Any Stream) from accredited universities.
• Age up to 36 years max.
• Exp 0 – 2 years (Relevant Industry).
• Team management, Hiring, Motivating & Training.
• Good communication skills & presentable on field.
• Customer interaction & Query Management.
• Adherence to all the compliance standards.
• Should possess leadership skills with proactive approach.

Responsibilities

• Sell credit cards to new-to-bank customers via field sales team.
• Deliver daily/monthly credit card sales targets and maintain team productivity.
• Identify and onboard suitable sales executives as per bank norms.
• Provide training to new joiners and update team on latest sourcing policies.
• Conduct daily product & sales pitch refresher training and motivate the team.
• Drive credit card sales through open market and banca channels.
• Own end-to-end process from lead generation to card delivery, coordinating with cross-functional teams and RTO cases.
• Track applications until final card issuance and ensure 100% compliance with bank & RBI standards.
• Ensure timely processing and delivery of credit cards to customers; resolve complaints within TAT.
• Keep up-to-date knowledge on products, policies and competition; train the team accordingly.
• Adhere to strict KYC norms; maintain discipline and comply with all policies and ethics.
• Engage and educate customers on credit card product usage.

Skills

Team management

Hiring

Motivating

Training

Communication skills

Customer interaction

Query management

Leadership

Compliance

Education

Graduate (Any Stream)

Job description

Job Description:

and Responsibility –

• Responsible for selling credit card to ‘new to bank’ customers via team of sales executives-on field sales (Open market, Big corporates, Malls, Cinema halls, Petrol pump, Airport, Metro stations & Railway Stations)
• Responsible for delivery of Daily/monthly credit card sales target of his/her team and also maintain the productivity of the team.
• The main & the most important job is to find right candidates (Sales executives) for the team and getting the on boarded as per the norms by bank.
• Provide training to the new joiners before the hit the field and also to keep the existing team updated with banks latest sourcing policies.
• Daily product & sales pitch refresher training to old & new candidates and motivating the team to deliver the desired productivity.
• Drive credit card sales via various channels like open market & banca sales.
• Take complete ownership of the team from lead generation to sourcing applications to final delivery of cards including follow up with cross functional teams & RTO cases.
• Tracking of application till final card out is a team leader’s responsibility.
• Ensure the sourcing done by the team should be 100% compliant ans as per the bank & RBI standards.
• Ensuring that all the applications are properly processed and timely delivery of the credit cards to the customers.
• Closing the customer complaints within stipulated TAT
• Keeping up-to-date knowledge on products, policy and competition and download the same to team.
• Following and adhering to the strict KYC norms set for the team.
• Being disciplined & adhering to all company policies, procedures and business ethics codes.
• Engage & educate customers on credit card product usage.

Job Specification & Skills Required-

• Graduate (Any Stream) from accredited universities.
• Age up to 36 years max.
• Exp 0 – 2 years (Relevant Industry)
• Team management, Hiring , Motivating & Training.
• Good communication skills & presentable on field.
• Customer interaction & Query Management.
• Adherence to all the compliance standards.
• Should possess leadership skills with proactive approach.

Requirements: