Team Leader-CREDIT CARD-Support (D0)

Kotak Mahindra Bank; Raipur; On-site; INR 250,000 - 380,000; Full time

Job summary

Kotak Mahindra Bank in India is seeking a results-oriented Sales Team Lead for credit card distribution. You will manage field sales executives across open market and retail channels, drive daily and monthly targets, and ensure compliant processing from lead to card delivery.

The role requires leadership, training, and strong customer interaction skills to build productive teams. Location: Raipur, India; fresh graduates with 0–2 years experience may apply.

Qualifications

• Graduate (Any Stream) from accredited universities.
• Age up to 36 years max.
• Exp 0 – 2 years (Relevant Industry).
• Team management, Hiring, Motivating & Training.
• Good communication skills & presentable on field.
• Customer interaction & Query Management.
• Adherence to all the compliance standards.
• Should possess leadership skills with proactive approach.

Responsibilities

• Responsible for selling credit card to new-to-bank customers via field sales team.
• Deliver daily/monthly credit card sales targets for the team and maintain productivity.
• Find right candidates for the team and onboard as per bank norms.
• Provide training to new joiners and keep the team updated with sourcing policies.
• Refresher training and motivation to ensure desired productivity.
• Drive credit card sales via channels like open market and banca sales.
• Own the process from lead generation to final card delivery, with cross-functional follow-up.
• Track applications till card delivery; ensure 100% compliance with bank and RBI standards.
• Ensure timely processing and delivery of cards; close customer complaints within TAT.
• Keep up-to-date knowledge on products, policies, and competition; share with the team.
• Adhere to strict KYC norms; follow all company policies and ethics codes.
• Engage and educate customers on credit card usage.

Skills

Team management

Hiring

Motivation

Training

Communication skills

Field presence

Customer interaction

Query management

Compliance

Leadership

Proactive approach

Education

Graduate (Any Stream)

Job description

and Responsibility –

• Responsible for selling credit card to ‘new to bank’ customers via team of sales executives-on field sales (Open market, Big corporates, Malls, Cinema halls, Petrol pump, Airport, Metro stations & Railway Stations)
• Responsible for delivery of Daily/monthly credit card sales target of his/her team and also maintain the productivity of the team.
• The main & the most important job is to find right candidates (Sales executives) for the team and getting the on boarded as per the norms by bank.
• Provide training to the new joiners before the hit the field and also to keep the existing team updated with banks latest sourcing policies.
• Daily product & sales pitch refresher training to old & new candidates and motivating the team to deliver the desired productivity.
• Drive credit card sales via various channels like open market & banca sales.
• Take complete ownership of the team from lead generation to sourcing applications to final delivery of cards including follow up with cross functional teams & RTO cases.
• Tracking of application till final card out is a team leader’s responsibility.
• Ensure the sourcing done by the team should be 100% compliant ans as per the bank & RBI standards.
• Ensuring that all the applications are properly processed and timely delivery of the credit cards to the customers.
• Closing the customer complaints within stipulated TAT
• Keeping up-to-date knowledge on products, policy and competition and download the same to team.
• Following and adhering to the strict KYC norms set for the team.
• Being disciplined & adhering to all company policies, procedures and business ethics codes.
• Engage & educate customers on credit card product usage.

Job Specification & Skills Required-

• Graduate (Any Stream) from accredited universities.
• Age up to 36 years max.
• Exp 0 – 2 years (Relevant Industry)
• Team management, Hiring , Motivating & Training.
• Good communication skills & presentable on field.
• Customer interaction & Query Management.
• Adherence to all the compliance standards.
• Should possess leadership skills with proactive approach.